CRM Business Analyst

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

Position Overview

The CRM Business Analyst reporting to the Sr Manager Systems Operations is an experienced individual contributor responsible for day-to-day administration documenting business requirements and standard operating procedures and responding to technical questions from end users. This role is primarily tactical in nature and requires independent execution strong operational judgment and consistent delivery in a fast-paced environment.

Examples of current initiatives include sales process updates quoting process improvements territory and user access maintenance reporting enhancements and service cloud support.

Responsibilities

• Independently support end user technical needs for a global team in a timely manner (24-hour response rate)
• Serve as a primary point of contact for administrative support and issue resolution
• Develop and maintain SOP documentation for deployments and ongoing process updates
• Develop maintain and enhance reports and dashboards for operational analysis and decision support
• Maintain lead routing role hierarchy territory alignment user access and system permissions within
• Identify document and escalate system bugs or issues to IT teams providing clear detail and impact
• Collaborate with IT partners on user stories testing validation and deployment support
  

In line with the 4I values of Integrity Intensity Innovation and Involvement that form the foundation of the Thermo Fisher ways of working this role demonstrates intensity and accountability in supporting Digital Science Global Services CRM operations and optimizing day-to-day performance.

Business Partnership

• Partner with commercial stakeholders to support operational needs and CRM effectiveness
• Support sales teams as primary stakeholders with additional support for marketing finance and learning & development

Knowledge Skills and Abilities

• Strong hands-on experience administering in a business environment
• Highly responsive and service-oriented with the ability to manage multiple requests under time pressure
• Excellent communication and interpersonal skills with credibility when working with diverse stakeholders
• Strong attention to detail and commitment to data accuracy and quality
• Proven ability to prioritize work exercise sound judgment and deliver reliable results independently
• Experience supporting users in a global organization
• Strong analytical planning and reporting skills
• Collaborative working style and discretion when handling confidential information
• Tech savvy; highly skilled with Excel PowerPoint Teams and
• Experience with Asana LinkedIn Sales Navigator Clari SurveyMonkey and Xactly Incent
• Adaptable self-directed contributor comfortable working under pressure
  

Requirements

• Bachelors degree in business STEM or equivalent experience
• 5 years of experience in an administrative role within the ecosystem
• Salesforce Administrator certification a plus but not required
• Experience developing end-user training and support documentation
• Demonstrated ability to meet tight deadlines and provide timely high-quality solutions

What We Offer:

• Competitive Compensation Package:Benefit from a competitive salary Cafeteria benefits (SZÉP-card allowance) and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.

• Comprehensive Health & Well-being Support:Enjoy a Medicover health insurance package with health screenings life accident and critical illness insurance as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.

• Career Growth & Professional Development:Advance your skills through soft and hard skill training continuous learning opportunities and complimentary language courses available after three months of employment.

• Modern & Convenient Work Environment:Work in a modern office featuring standing desks and ergonomic chairs located approximately 10 minutes from the city center with complimentary parking provided.

• Inclusive Multilingual Culture:Join our multilingual work environment with native colleagues fostering a vibrant collaborative atmosphere supported by innovative technology.

• Engaging Community & Events:Participate in exciting team and company events including social responsibility initiatives and after-hours activities as we celebrate diversity and shared achievements.