Messaging Services Senior Specialist

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting industry solutions business process services IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position: Messaging Services Senior Specialist
Location: Noida/Bangalore

Work Type: Hybrid

Job Type: Full Time

Job Description:

Providing steady state support to the email and collaboration infrastructure handling on-call support responsibilities handling escalations critical issues upgrade and maintenance activities. Expert on M365 services-Microsoft Teams M365 productivity apps and SharePoint Online
A customer-centric approach with a focus on delivering high-quality support.
Strong verbal and written communication skills with the ability to explain technical concepts to end users
Understanding their requirements and creating a positive client experience throughout the total client journey.
Flexible working in shifts supporting 24X7 steady state operations.
Individuals understand their own area and can perform all facets of their role.
Good analytical excellent communication and problem-solving skills - Energetic self-motivated and self-sufficient in accomplishing tasks.
Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends data and information into plans deliverables and recommendations.
Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
Regularly exercises discretion and independent judgment on technical matters.
Good working knowledge and demonstrated ability utilizing systems tools and procedures to accomplish job.
Builds deeper understanding of processes procedures customers and organization Flexibility to adapt to changing technologies and environments with a proactive approach to continuous learning Technical Skillset
Support and Administration of Microsoft Teams across the organization including integration with other Microsoft 365 services.
Monitor Teams usage performance and reliability proactively addressing issues to ensure optimal service delivery.
Administer Teams policies settings and permissions based on business requirements and best practices.
Provide technical support and troubleshooting for Teams users resolving issues related to chat meetings calls and file sharing.
Supporting users configuring network settings managing user access and setting usage policies for M365 apps Viva suite Power Automate and Sway
Respond to and resolve user support requests incidents and service tickets related to M365 applications and services
Plan and execute changes to the M365 services and environment ensuring minimal disruption and effective communication to stakeholders
Collaborate with IT security to implement and maintain security compliance and data retention policies within Teams.
Manage Teams lifecycle including creation archiving and deletion of teams and channels.
Train and educate users on Teams features updates and best practices to maximize adoption and efficiency.
Coordinate with other IT staff to integrate Teams with third-party applications and services as needed.
Maintain documentation on Teams configurations procedures and troubleshooting guides.
Stay up to date with Microsoft Teams updates new features and emerging technologies.
Knowledge Microsoft Teams Phone System including direct routing calling plans and integration with on-premises or cloud-based telephony infrastructure
Familiarity with SIP PSTN VoIP protocols and telephony concepts.
Interact with Microsoft support to resolve tenant-level issues or service outages
Collaboration components configuration management
Search engine configuration management and Content management configuration support
Manage site collection administration permissions content types lists libraries workflows and templates. Configure advanced features such as hub sites managed metadata search optimization and retention policies.
Utilize monitoring tools and analytics (e.g. Microsoft 365 Security & Compliance Centre SharePoint Admin

TekWissen Group is an equal opportunity employer supporting workforce diversity

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through...

Overview:

Position: Messaging Services Senior Specialist
Location: Noida/Bangalore

Work Type: Hybrid

Job Type: Full Time

Job Description:

Providing steady state support to the email and collaboration infrastructure handling on-call support responsibilities handling escalations critical issues upgrade and maintenance activities. Expert on M365 services-Microsoft Teams M365 productivity apps and SharePoint Online
A customer-centric approach with a focus on delivering high-quality support.
Strong verbal and written communication skills with the ability to explain technical concepts to end users
Understanding their requirements and creating a positive client experience throughout the total client journey.
Flexible working in shifts supporting 24X7 steady state operations.
Individuals understand their own area and can perform all facets of their role.
Good analytical excellent communication and problem-solving skills - Energetic self-motivated and self-sufficient in accomplishing tasks.
Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends data and information into plans deliverables and recommendations.
Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
Regularly exercises discretion and independent judgment on technical matters.
Good working knowledge and demonstrated ability utilizing systems tools and procedures to accomplish job.
Builds deeper understanding of processes procedures customers and organization Flexibility to adapt to changing technologies and environments with a proactive approach to continuous learning Technical Skillset
Support and Administration of Microsoft Teams across the organization including integration with other Microsoft 365 services.
Monitor Teams usage performance and reliability proactively addressing issues to ensure optimal service delivery.
Administer Teams policies settings and permissions based on business requirements and best practices.
Provide technical support and troubleshooting for Teams users resolving issues related to chat meetings calls and file sharing.
Supporting users configuring network settings managing user access and setting usage policies for M365 apps Viva suite Power Automate and Sway
Respond to and resolve user support requests incidents and service tickets related to M365 applications and services
Plan and execute changes to the M365 services and environment ensuring minimal disruption and effective communication to stakeholders
Collaborate with IT security to implement and maintain security compliance and data retention policies within Teams.
Manage Teams lifecycle including creation archiving and deletion of teams and channels.
Train and educate users on Teams features updates and best practices to maximize adoption and efficiency.
Coordinate with other IT staff to integrate Teams with third-party applications and services as needed.
Maintain documentation on Teams configurations procedures and troubleshooting guides.
Stay up to date with Microsoft Teams updates new features and emerging technologies.
Knowledge Microsoft Teams Phone System including direct routing calling plans and integration with on-premises or cloud-based telephony infrastructure
Familiarity with SIP PSTN VoIP protocols and telephony concepts.
Interact with Microsoft support to resolve tenant-level issues or service outages
Collaboration components configuration management
Search engine configuration management and Content management configuration support
Manage site collection administration permissions content types lists libraries workflows and templates. Configure advanced features such as hub sites managed metadata search optimization and retention policies.
Utilize monitoring tools and analytics (e.g. Microsoft 365 Security & Compliance Centre SharePoint Admin