EBS Senior Support Analyst (O2C)

Job Description

Overview

Are you ready to take up a vital role in transforming our global ERP How about joining our talented team where everyone has a voice and together we collaborate with our stakeholders. Its a diverse and inclusive work environment where world-class talent knows no distinctions.

We are looking for an experienced analytical and proactive professional who brings strong Oracle EBusiness Suite R12 O2C expertise thrives in problem solving and enjoys driving improvements across processes systems and support models.

If youre a seasoned Oracle EBS professional seeking to influence system stability mentor others and contribute to global transformation initiatives wed love to meet you.

Your role

As an EBS Senior Support Analyst (O2C) you will:

• Build and maintain strong relationships with Finance users and process stakeholders ensuring clear communication and effective support outcomes.
• Provide functional support for Oracle EBS R12 across the full Order to Cash cycle (Accounts Receivable Billing/Project Billing Project Costing Project Management) including diagnosing issues that span multiple modules and processes.
• Manage incidents and requests in alignment with defined SLAs ensuring accurate ticket updates clear ownership and visibility of progress through to resolution.
• Lead incident investigations perform indepth rootcause analysis and drive permanent corrective actions across O2C processes transactions and accounting flows.
• Support monthend and yearend closing cycles ensuring stability timely processing and issue mitigation.
• Monitor daily system processes configurations and integrity checks to ensure ongoing stability.
• Participate in SIT UAT regression testing and validation for patches upgrades and system enhancements.
• Maintain highquality documentation including test scripts tickets troubleshooting guides and knowledgebase content.
• Collaborate with DBAs developers infrastructure teams and external partners including raising and managing Oracle Support Service Requests (SRs) where required.
• Guide and support other colleagues by sharing knowledge reviewing approaches to complex tickets where needed and helping raise overall quality and consistency of resolution.
• Work closely with the O2C Team Lead and other senior team members to align on priorities escalations recurring issues and improvement actions ensuring joinedup delivery across the support team.

About you

• 5 years of handson experience supporting Oracle EBusiness Suite R12 within the Order to Cash (O2C) process area.
• Strong functional expertise in at least one major O2C module with working knowledge across Accounts Receivable Billing/Project Billing Project Costing and Project Management.
• Demonstrates a solid understanding of endtoend Oracle EBS business processes with the ability to analyze requirements identify impacts and support improvements.
• Acts as a subjectmatter leader mentoring others and influencing solution quality through experience and judgement.
• Applies appropriate decisionmaking authority to take ownership of outcomes and deliver effective endtoend solutions.
• Experience working within ServiceNow and Azure DevOps with a strong understanding of ITSM/ITIL practices.
• Welldeveloped analytical and problemsolving skills including the ability to interpret data identify patterns and troubleshoot effectively.
• Works independently to prioritize complex workloads manage competing demands and handle escalations effectively.
• Excellent communication skills able to engage effectively with both technical teams and business stakeholders.
• Bachelors degree in IT Finance Economics or equivalent relevant experience.
• Fluent English required; French an advantage (mandatory for Quebecbased roles).

Rewards & benefits

Explore the rewards and benefits that help you thrive at every stage of your life and your career.

This includes:

• Comprehensive life insurance coverage.
• Premium medical insurance for you and your dependents.
• Generous annual leave balance.
• Flexible and hybrid work solutions.
• Remote work opportunities outside of country.
• Company gratuity scheme.
• Discretionary bonus program.
• Relocation assistance.
• Employee Wellbeing Program: 24/7 access to specialists in finance legal matters family care personal health fitness and nutrition.

Seize every opportunity to sharpen your skills expand your expertise and be recognized for the impact you make.

About AtkinsRéalis

Were AtkinsRéalis a world-class engineering services and nuclear organization. We connect people data and technology to transform the worlds infrastructure and energy systems. Together with our industry partners and clients and our global team of consultants designers engineers and project managers we can change the world. Were committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Worker Type

Job Type

At AtkinsRéalis we seek to hire individuals with diverse characteristics backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender ethnic or national origin sexual identity and orientation age religion or disability but enriches itself through these differences.