INSenior AssociateCustomer Success ManagerGCCAdvisoryNoida

Job Description & Summary: In this role you will serve as a trusted advisor to strategic enterprise customers inNorthAmerica region enabling them to derive measurable value from their investments in contracted/active solutions. You will work closely with cross-functional teams to lead solution adoption strengthen account health and drive business outcomes through personalized engagement strategies whilst delivering multi-solution engagements meeting the diverse needs of customers.

Responsibilities:

• Own the end-to-end customer success lifecycle for strategic accounts driving customer health solution adoption renewals and growth across solutions.
• Develop a deep understanding of each customers business goals technical ecosystem and data architecture to guide meaningful Solution/Product use cases and ROI-driven outcomes.
• Act as the primary executive contact for customer engagements while also leading technical discussions discovery sessions and value realization roadmaps.
• Define and track success plans with clear milestones and measurable KPIs across multiple stakeholders and business units.
• Conduct enablement sessions and workshops to drive platform maturity and enhance customer self-sufficiency.
• Collaborate with Account Executives Technical Account Managers Solution Consultants andProfessional Services to ensure a cohesive customer strategy and seamless delivery.
• Proactivelyidentifyaccount risks and create get well plans while advocating customer
• needs withininternalecosystem (Product Engineering Marketing).
• Participatein strategic initiatives such as thought leadership content creation and bestpracticesharingto contributeto the evolution of the CSM practice.
• Drive key performance indicators: Product Adoption Customer Confirmed Value Customer satisfaction Revenue Retention and Account Growth.
• Ensure clients fully adopt and realize the value of digital experience solutions on a continuous basis.
• Act as the primary owner to drive value for ongoing and new initiatives after clientacquisition.
• Increase lifetime value of the Customer through greater advocacy and reference-abilityservingas a customer advocate.
• Collaborate with peers and leaders from diverse groups within the company such as Sales Marketing Product and Engineering.
• Produce regular account updates and quarterly business review reports for customer and internal leadership.
• Keep clients informed about new product releases and relevant features.

Mandatory skill sets:

• 710 years of experience in Customer Success Business Consulting or Technical AccountManagement in the SaaS orMarTechspace.
• Hands-on exposure to Marketing Technologies (MarTech) such as Digital analyticspersonalization CDP SEO SEM email/channel marketing website production digitalstrategy
• Proven ability to influence C-level executives drive business transformation and translatetechnical capabilities into business value.
• Familiarity with data modeling segmentation identity resolution and activation conceptsacross channels.
• Strong communication facilitation and program management skills across complex enterpriseenvironments.
• Passion for continuous learning customer-centric innovation and collaborative problemsolving.

Preferred skill sets:

• Expertisein Adobe Experience Platform (AEP) Real-Time CDP and Customer JourneyAnalytics (CJA) or other Adobe certifications is a strong plus.

Years of experience required:

7 to 10 years

Education qualification:

Bachelors Degree or higher in Business MarketingEngineeringor related field. MBApreferred.