Sr Manager, Business Analyst

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Job Title

Sr Manager Business Analyst

Job Overview

The role is responsible for driving endtoend functional delivery across enterprise CRM and digital transformation programs. This includes partnering with business architecture and delivery teams to prioritize initiatives define solutions and translate business needs into highquality features and user stories. The role ensures predictable sprint execution clear roadmap visibility and timely demos and releases across global programs. It also champions modern AIenabled requirements and design practices within the Dynamics 365 ecosystem to improve sales productivity and delivery outcomes.

On a Typical Day you Will:

• Facilitate planning of NRs prioritizing them by working with business teams.
• Engaging BRM/ PMO/EA team to work these NRs through Global intake process as necessary.
• Serve as a liaison between Business and SAs teams to identify high level solutions defining scope of NRs and then converting them into Functional Features/ USs in product backlog and hand it over to Functional team.
• Collaborate with Sales & Marketing business partners and other connected program teams in OTIS to create a yearly program roadmap considering interdependent project timelines publish and track their deliveries.
• Work with Innovation and Planning team to identify scope of platform functional features to be evaluated based on prioritization given by business. Getting evaluations completed providing demo to business teams & triage them into Features/ USs upon approvals.
• Facilitating smooth delivery of all functional features to Technical & Development teams for TDD creation & development respectively.
• Create a clear view of planned vs committed once Sprint planning meeting is conducted across all workstreams and share with PMO team to be shared to a wider program audience.
• Ensure to keep track of sprint functional Feature/USs that were committed at the start of the sprint vs ones that are demo-ed completed at the very end of sprint and align business and UAT tester team on the same.
• Ensure to get a demo plan created for sprint and plan / record all demo sessions that should then be stored at a central place.
• Ensure Release Notes are created by collating all Features/ USs demoed and are being turned ON in production for Global and local features.
• Help plan all functional Sprints Requirements/ Design/ Refinement/ Demo session and ensure that all functional deliverables across all workstreams are tracked and executed on time. This is necessary to avoid any delay in onward milestones which impact the overall program schedule.
• Learn & understand CRM Dynamics 365 tool built for NE & MOD line of businesses and its ecosystem.
• Drive Requirements & Designs within the construct of Dynamics 365 platform and NE (New Equipment) MOD (Modernization) CRM tool.
• Cohesively work with integrating applications product teams and drive connected solutions.
• Identify & implement AI enabled solutions available on Sales D365 platform which would benefit Sales organization in performing their daily jobs.
• Drive & Implement industry best practices around Requirements & Design ecosystem for Global Programs including (AI enabled elicitation Standard Mockup / Wireframing tools Impact Analysis)
• Ability to create Behavioral Diagrams for better & easy alignment with business & technical team counterparts (Sequence Process flow Relationships Activity Use Case diagrams)

What You Will Need to be Successful:

• Minimum of 12 years in the IT industry with increasing responsibilities in the areas of Business Analysis Functional and Technical Design to drive techno-functional conversations.
• Experience leading Business Process Improvements Requirements Gathering and Functional Design activities.
• Deep understanding and experience with the Scaled Agile Software Development Lifecycle
• Exposure to multiple diverse Business Systems and Technologies
• Experience with Microsoft Dynamics 365 Platform (Sales Module) highly preferred
• Experience working with Cloud-Based Solutions that require Data Migrations System Integrations APIs External Reporting and System Customizations
• Experience with MS Azure Dev Ops (ADO) tools required.
• Experience facilitating cross-functional workshops with key stakeholders across multiple Functional Areas and Geographic Areas (International experience is preferred but not required)
• Ability to understand and drive key decisions related to Technical Solutions based on feasibility cost/benefit analysis and complexity
• Strong Interpersonal skills in areas related to teamwork facilitation collaboration and negotiation
• Strong Project Management skills in areas related to tracking project plans managing resources providing status updates etc.
• Ability to understand both the strategic (big picture) and tactical perspectives of business problems and technical solutions
• Highly organized and analytical
• Very strong written and verbal communication skills

Selling Statement:

The position provides an opportunity to learn the workings of a global business and has engagement with various Global / Regional stakeholders all over the world. The role allows one to grow in both business heavy as well as technical and digital skillsets. This role offers the ability to help evolve both business process and technical solutions across unique business streams. It also provides an opportunity to work on cutting edge technological advancements like AI agents (M365 Copilot as well as Sales Agents) and implement these solutions to help accelerate business growth.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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