Associate Director Experience CEG
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
- Excellent planning and organizational skills to manage multiple programs concurrently
- Delivery-focused mindset to implement changes and clarify ambiguities
- Strong interpersonal and communication skills to lead and motivate teams
- Preferred industry: Co working or Hospitality
- Lead mentor and manage a team of experience managers and community associates to deliver exceptional client service.
- Design and oversee programs initiatives and events that enhance community collaboration and networking among members.
- Collect analyze and act upon member feedback to continuously improve the experience.
- Collaborate closely with marketing operations and sales teams to align initiatives with wider business strategies.
- Manage budgets for member experience initiatives ensuring cost-effective execution without compromising quality.
- Define and monitor KPIs to measure success of the experience programs reporting outcomes and insights to leadership.
- Serve as a brand ambassador ensuring the client experience reflects the companys mission and values.
Required Skills:
Role: Associate Director - Experience/ CEG Experience 10 - 15 Years Location: Gurgaon Industry: Real Estate - Co working Role Summary: The Associate Director - Experience will lead the member experience strategy across touchpoints in the citys Suites spaces. This role drives client engagement and satisfaction through innovative programs team leadership and cross-functional collaboration to cultivate a strong sense of belonging. Knowledge & Skills Required Excellent planning and organizational skills to manage multiple programs concurrently Delivery-focused mindset to implement changes and clarify ambiguities Strong interpersonal and communication skills to lead and motivate teams Preferred industry: Co working or Hospitality Key Responsibilities: Lead mentor and manage a team of experience managers and community associates to deliver exceptional client service. Design and oversee programs initiatives and events that enhance community collaboration and networking among members. Collect analyze and act upon member feedback to continuously improve the experience. Collaborate closely with marketing operations and sales teams to align initiatives with wider business strategies. Manage budgets for member experience initiatives ensuring cost-effective execution without compromising quality. Define and monitor KPIs to measure success of the experience programs reporting outcomes and insights to leadership. Serve as a brand ambassador ensuring the client experience reflects the companys mission and values.
