Insurance Consumer Services Bureau Chief
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Job Location:
Helena, MT - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Our agency has an exciting opportunity for a full-time Insurance Consumer Services (ICS) Bureau Chief. We challenge our team members to excel as individuals and as part of a supportive team. We offer mentorship education training and opportunities for career growth.
As a consumer protection agency we protect Montanans by regulating two of the states largest industries- securities and insurance. Our mission is to foster a thriving marketplace through education common sense regulation and equitable enforcement of the law ensuring swift accountability for fraudsters and justice for victims.
Why this Role Matters meaningful public service with a direct impact on Montana consumers and the insurance marketplace
The Insurance Consumer Services (ICS) Bureau Chief leads the team that holds the insurance marketplace accountable and serves as an advocate for Montana insurance policyholders. This senior-level high-visibility role oversees the ICS Bureau guides a team of compliance professionals shapes consumer protection strategy and advises agency leadership on complaint trends and policy needs across Montanas insurance market. The CSI is a small missiondriven agency that values effective working relationships initiative and professionalism and your work is tangible you will see the results of your decisions in real-time in the insurance marketplace and in the lives of Montana consumers.
This position is an in-office position.
Did we mention the benefits
State of Montana benefits including retirement health insurance options paid leave and predictable hours a total compensation package delivering great benefits financial security and a retirement you can count on.
Additional benefit package information is located here.
State of Montana employment may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Lookhereto learn more and understand whether or not you may qualify.
Effective July 1 2026 this position may be eligible for a $1 (or 2.5% whichever amount is greater) statutory increase.
What you will do
Oversee investigation and resolution of complex consumer complaints involving life health property and casualty insurance.
Ensure insurers comply with Montana Insurance Code (Title 33 MCA) administrative rules and federal requirements (e.g. HIPAA ACA Medicare surplus lines laws).
Review complex and elevated complaint files for accuracy and quality provide guidance on complex cases and ensure consistent interpretation of statutes rules and regulations; recommend and support corrective or legal actions for entities that may be out of compliance.
Assist in timely resolution of inquiries and complaints received through the direct handling of consumer complaints as needed.
Analyze complaint data identify market trends and develop reports and policy recommendations for the Commissioner.
Support rulemaking and legislative processes and represent CSI in professional forums and consumer outreach.
Leadership and people management
Lead coach and supervise the Insurance Consumer Services Bureau consisting of at least 7 Compliance Specialists; identify training needs and ensure staff stays current on changes in state and federal law emerging market issues and best practices in consumer protection.
Guide and direct overall bureau operations to ensure efficient high-quality professional service; provide clear plans direction and feedback; maintain internal policies procedures training and quality assurance; set priorities and deadlines; and drive continuous improvement in processes and customer service.
Communicate effectively with consumers insurers other agencies consumer advocacy groups and the public to build trust credibility and understanding of CSIs role.
What you bring knowledge skills and abilities
Bachelors degree in business public administration or a related field (equivalent combination of education and experience may be considered).
Three (3) years of management experience.
Four (4) years of insurance compliance experience (all lines strongly preferred)
Advanced knowledge of insurance contracts and operations and the ability to interpret and apply Montana statutes rules and applicable federal law to make sound final determinations.
Proven leadership communication and relationship-building skills to build and maintain effective working relationships with staff industry other agencies consumer groups and the public while handling confidential and sensitive information appropriately.
Strong management skills including planning organizing directing and controlling programs in alignment with the agencys mission.
Experience with medical terminology provider billing practices CPT and diagnostic codes and HIPAA issues related to insurance claims.
Effective supervisory public speaking technical writing analytical and computer skills; discipline in providing clear constructive feedback to staff.
Ability to work under time constraints with thoroughness and professionalism including with irritated or distressed consumers.
Comfort working across public policy complaint resolution data reporting and interagency collaboration.
How to apply:
If you meet the qualifications listed above and have an interest in protecting Montana consumers please submit the following:
Cover letter
Resume
Minimum two (2) professional references
Note: When uploading and submitting your application materials please mark your attachments as relevant or we will not be able to view them.
Applications missing the requested documents will be considered incomplete and will not progress further in the process.Only electronic materials will be accepted. If you need assistance or accommodation please contact Human Resources.
Applicants claiming employment preference are required to provide proper documentation i.e. Vet Preference (DD214) Disabled Vet document from the U.S. Veterans Administration certifying service-connected disability or Purple Heart medal disabled (DPHHS Disability Certification) by the closing date. The State of Montana Careers system will generate an email with instructions on how to submit preference documents.
The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who requires a reasonable accommodation during the application or hiring process should contact the agencys HR staff as identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race color national origin religion sex gender identity or expression pregnancy childbirth or medical conditions related to pregnancy or childbirth age physical or mental disability genetic information marital status creed political beliefs or affiliation veteran status military service retaliation or any other factor not related to merit and qualifications of an employee or applicant.
The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agencys HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.State government does not discriminate based on race color national origin religion sex sexual orientation gender identity or expression pregnancy childbirth or medical conditions related to pregnancy or childbirth age physical or mental disability genetic information marital status creed political beliefs or affiliation veteran status military service retaliation or any other factor not related to merit and qualifications of an employee or applicant.
Required Experience:
Chief
Key Skills
About Company
The Montana Department of Labor & Industry wants to help both employees and employers to be happy on the job. We take seriously our mission to promote and protect the well-being of Montana's workers, employers and citizens, and to uphold their rights and responsibilities. Our agenc ... View more
