Collector- International
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Pavion Connects and Protects by providing innovative fire security and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise healthcare education government data center and retail industries.
As a global leader Pavion specializes in the design installation service and maintenance of cutting-edge fire alarm systems critical communications video surveillance access control and advanced AV technologies. Our mission is to bring clarity and transformation to safety security and communication through integral technology and radical service.
With a commitment to safety reliability and operational excellence Pavion ensures scalable future-ready solutions tailored to meet and exceed our clients needs. Learn more at
- Contact customers via phone email or mail to follow up on past-due invoices
- Research and resolve basic billing or payment discrepancies
- Maintain a strong working relationship with the customers accounts payable teams ensuring effective communication and issue resolution
- Record collection activities and maintain accurate customer account notes
- Respond to customer inquiries regarding balances statements or payment plans
- Conduct detailed account reconciliations resolving payment discrepancies chargebacks short-pays and unapplied cash
- Escalate unresolved or complex issues to operations and manager
- Ensure compliance with company policies and applicable debt collection regulations
- Other duties as assigned
- High school degree
- 3 to 5 years of experience in collections accounts receivable or customer service
- Strong communication and interpersonal skills with a customer service mindset
- Strong understanding of account reconciliation deductions chargebacks and remittance matching.
- Proficient in using customer portals ERP systems (e.g. SAP Oracle NetSuite) and Excel (pivot tables VLOOKUPs etc.).
- Proactively addresses internal issues and fosters collaborative relationships with Operations.
- Excellent analytical and problem-solving skills with strong attention to detail.
- Ability to handle difficult conversations with professionalism and persistence
- Ability to learn and adapt to new systems quickly ERP or collections software experience a plus
Disclaimer:This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.
Key Skills
About Company
In an era where the threat of wildfires grows more pronounced, the demand for advanced fire management and safety strategies is at an all-time high. Pavion is at the vanguard, driving forward with innovative technologies not...
