IIS RTS Triage Technician 2nd Shift
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Triage Technician at Jabil Inc. you will be the initial point of contact for incoming support requests related to server hardware and infrastructure.
This role focuses on intake accuracy documentation quality and adherence to established processes. The Triage Technician will be responsible for basic technical troubleshooting and operate under close supervision while learning core tools workflows and support standards.
This is a technical triage role for earlycareer candidates who have invested in infrastructure fundamentals. You will focus on precise intake initial troubleshooting and consistent execution of runbooks then route issues to the appropriate L1/L2 server support team based on defined escalation criteria.
Job Responsibilities
- Receive and log incoming support requests through Helpdesk Software and approved intake channels
- Perform initial ticket intake and accurately document reported issues and symptoms
- Gather required basic data using standardized intake scripts checklists and templates
- Assign incident severity and priority based on documented impact and escalation criteria
- Escalate tickets to the appropriate L1/L2 server support queue according to documented criteria ensuring a complete and actionable handoff
- Validate ticket completeness clarity and accuracy prior to escalation
- Document all support interactions actions taken and handoff details in the ticketing system
- Adhere to established service level agreements (SLAs) for triage and basic responses
- Follow documented processes workflows and decision trees without deviation
- Participate in onboarding training and continuous learning related to support tools and processes
Job Qualifications
- High School Diploma or equivalent
- Foundational education or coursework in IT infrastructure or data center technologies including servers networking storage and/or data center operations. Formal experience in a triage or support role is not required; however candidates must demonstrate baseline technical understanding through coursework certifications training programs or equivalent learning.
- Basic understanding of data center environments including how common components such as servers network switches storage systems and power/cooling infrastructure interact within an enterprise environment.
- Demonstrated technical aptitude and curiosity evidenced through academic programs technical certifications labs selfstudy internships or related handson learning experiences.
- Ability to understand and follow technical documentation including runbooks troubleshooting workflows and decision trees and to accurately gather and document technical information for escalation.
- Strong problemsolving skills with the ability to triage issues identify likely causes and determine next steps using structured processes. Excellent verbal and written communication skills.
- Ability to work effectively in a fast-paced team-oriented support environment
- Familiarity with ticketing systems or Helpdesk Software is a plus
- CompTIA ITF A or equivalent entry-level certification is preferred but not required
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number birth certificate financial institution drivers license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft contact the Federal Bureau of Investigations internet crime hotline () the Federal Trade Commission identity theft hotline () and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or calling with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong
#AWorldofPossibilities
#EarlyCareer
Required Experience:
IC
Key Skills
About Company
At Jabil we strive to be the most technologically advanced and trusted manufacturing solutions provider.
