Recommerce Manager AMET, Central Functions Rest of the World (RoW), ROW Recommerce
Job Summary
At Amazon were working relentlessly to be the most customer-centric company on earth. Our ROW Recommerce team drives innovation while continuously improving operations across multiple geographies. To get there we need exceptionally talented bright and driven people who can navigate complex stakeholder landscapes and drive results.
In this role you will be responsible for three key areas:
incremental value recovery capabilities in MENA region FCs
strategic program partnerships with India Recommerce teams
PMO functions for ROW recommerce initiatives
To be successful you will need excellent communication negotiation and influencing skills to drive consensus across multiple stakeholders and geographies. While operating in FC operations you will interface with Engineering Business Stores Category Finance Procurement Data Science and Returns teams to identify and execute solutions that improve recovery rates and standardize processes.
This role offers an exciting opportunity to shape the future of recommerce operations across multiple geographies while working with diverse teams in a fast-paced innovative environment. The successful candidate will be motivated optimistic and agile with strong time management skills and the ability to thrive in ambiguous situations.
Key job responsibilities
Deep dive and analyze operational data to identify root causes for value loss at FC Customer Returns (CRET) processes across MENA region
Develop and implement solutions to address identified challenges track impact and ensure scalability
Drive standardization of metrics processes and SOPs across MENA and RoW markets related to value recovery
Build and maintain strategic partnerships with India Recommerce teams to leverage synergies and best practices
Develop deep subject matter expertise in recommerce operations and value recovery
Drive product and/or process solutions to improve value recovery and implement them in FCs
Lead program governance and reporting for ROW recommerce initiatives
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Understanding of MENA and India market dynamics and cross-cultural collaboration
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
About Company
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