Sr Specialist TCOM Guest Svcs-15
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Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About us:
As a Fortune 50 company with more than 400000 team members worldwide Target is an iconic brand and one of Americas leading retailers.
Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here we believe your unique perspective is important and youll build relationships by being authentic and respectful.
Overview about TII
At Target we have a timeless purpose and a proven strategy. And that hasnt happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru where Target in India operates as a fully integrated part of Targets global team and has more than 4000 team members supporting the companys global strategy and operations.
The Target Enterprise Services (TES) organization is close to the action when it comes to communicationwhether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts TES comprises several key and high-visibility areas that elevate and nurture Targets distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive knowledgeable and committed servicefrom the inside outthrough enterprise services our people can count on.
TES has multiple service centers focused on delivering a superior experience with every contact and providing the quick and seamless resolution of issues on behalf of our guests and team members. From REDcard Guest Services to Guest Services (TGS) to the Client Support Center (CSC) we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. From our headquarter locations to our stores and distribution centers we directly support Targets bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best.
As a Sr. Specialist TCOM Guest Services youll provide a branded experience with every contact by listening and engaging the guest in order to deepen the relationship and drive loyalty and sales. Youll be empowered to make decisions and resolve guest concerns in a courteous helpful manner by providing excellent guest service skills strong work ethic and integrity. Youll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner and be responsible for identifying evaluating and communicating guest trends to leadership in a prompt manner. Youll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. Youll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-media environment (e-mails phone calls chat and letters) and need to prioritize work accordingly while working independently in a fast-paced service center environment.
Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
About you:
High School Diploma or GED
1-2 years of previous guest experience or customer service experience
Ability to interact with guests team members and internal business partners with a professional friendly and empathetic style
Excellent verbal and written communication skills including listening and negotiating. Experience dealing with escalated guest complaints
Ability to use various information sources to answer questions identify problems and appropriately resolve guest issues
Strong technical skills ability to work within multiple systems and high proficiency with PC/Microsoft applications
Able to work evenings holidays and weekends
Required Experience:
Senior IC
Key Skills
About Company
1234 employees
Target Corporation is an American retail corporation. The eighth-largest retailer in the United States, it is a component of the S&P 500 Index.
