Senior Risk Manager, Compliance and Safety Escalations
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are looking for an experienced Risk Manager to help scale our Compliance and Safety Escalation this role you will build out frameworks mechanisms standards and metrics for a team of escalation specialists working to improve our compliance and safety controls. You will bring strong judgment analytical depth and a leadership mindset to help empower our team to take on increasingly ambiguous and impactful escalations.
As a Senior Risk Manager on the team you will help build out critical framework to expand team capabilities in response to varied and complex escalations while developing and maintaining mechanisms to ensure high operational standards are maintained. You will lead peers and stakeholders to dive deep investigating critical issues to think big identifying systemic opportunities through root cause analysis and to hold a high bar communicating findings to organizational leadership. You will investigate complex issues when needed expanding team knowledge for greater self-sufficiency and driving collaboration with key stakeholders across program legal operations tech and other incident management teams. You will define mental models for decision-making improve how information flows and develop frameworks that the team can apply at scale.
This role is ideal for someone who enjoys diving deep into cases but is equally energized by stepping back and redesigning the system that processes them. You will influence global standards and practices for our compliance and safety controls collaborate with cross-functional partners and help build a high-performing team. If you want to design scalable processes modernize workflows with AI and shape how our safety and compliance teams mitigate and prevent defects this role offers a unique opportunity to lead meaningful change.
Key job responsibilities
- Manage investigation and responses to critical compliance and safety escalations to identify and mitigate systemic issues based on signals from customers leadership media and other influential groups.
- Build scalable mechanisms that improve quality speed and consistency for handling escalations.
- Identify opportunities to improve team capabilities and onboard relevant knowledge tools etc to increase self-sufficiency.
- Lead or support complex investigations and escalations ensuring clear documentation and customer-obsessed recommendations.
- Analyze data to uncover patterns systemic issues or signals that require program-level action.
- Write clear narratives that explain risk root cause and recommended solutions to senior audiences.
- Identify long-term improvements to the risk management ecosystem and drive cross-functional alignment to implement them.
About the team
Our team protects customers by ensuring best-in-class safety and compliance controls through escalation management and defect reduction. We investigate anecdotes surfaced through company leadership media and other influential groups to identify and remediate systemic issues across our risk management mechanisms. We operate at the intersection of data customer experience and product risk. We value people who think clearly act with ownership and enjoy improving systems as much as solving individual cases.
- 6 years of compliance audit or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelors degree or equivalent
- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Masters degree or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a Senior Risk Manager on the team you will help build out critical framework to expand team capabilities in response to varied and complex escalations while developing and maintaining mechanisms to ensure high operational standards are maintained. You will lead peers and stakeholders to dive deep investigating critical issues to think big identifying systemic opportunities through root cause analysis and to hold a high bar communicating findings to organizational leadership. You will investigate complex issues when needed expanding team knowledge for greater self-sufficiency and driving collaboration with key stakeholders across program legal operations tech and other incident management teams. You will define mental models for decision-making improve how information flows and develop frameworks that the team can apply at scale.
This role is ideal for someone who enjoys diving deep into cases but is equally energized by stepping back and redesigning the system that processes them. You will influence global standards and practices for our compliance and safety controls collaborate with cross-functional partners and help build a high-performing team. If you want to design scalable processes modernize workflows with AI and shape how our safety and compliance teams mitigate and prevent defects this role offers a unique opportunity to lead meaningful change.
Key job responsibilities
- Manage investigation and responses to critical compliance and safety escalations to identify and mitigate systemic issues based on signals from customers leadership media and other influential groups.
- Build scalable mechanisms that improve quality speed and consistency for handling escalations.
- Identify opportunities to improve team capabilities and onboard relevant knowledge tools etc to increase self-sufficiency.
- Lead or support complex investigations and escalations ensuring clear documentation and customer-obsessed recommendations.
- Analyze data to uncover patterns systemic issues or signals that require program-level action.
- Write clear narratives that explain risk root cause and recommended solutions to senior audiences.
- Identify long-term improvements to the risk management ecosystem and drive cross-functional alignment to implement them.
About the team
Our team protects customers by ensuring best-in-class safety and compliance controls through escalation management and defect reduction. We investigate anecdotes surfaced through company leadership media and other influential groups to identify and remediate systemic issues across our risk management mechanisms. We operate at the intersection of data customer experience and product risk. We value people who think clearly act with ownership and enjoy improving systems as much as solving individual cases.
- 6 years of compliance audit or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelors degree or equivalent
- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Masters degree or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
About Company
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