Concessions Supervisor | Part-Time | Mortgage Matchup Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Concessions Supervisor is responsible for assisting the Concessions Management in the effective management and running of concessions operations. The Concessions Supervisor must provide a high level of event oversight technical proficiency and operational/personnel support to ensure the smooth running of any assigned event.

This role will pay an hourly rate of $20.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until July 3rd 2026.

Mortgage Matchup Center is in the heart of downtown Phoenix home to the Phoenix Suns and Mercury professional basketball teams and a variety of special events and concerts tear round-making it the preeminent destination for sports and entertainment in the southwest.

• Assists Concessions Manager on duty in preparation for event.
• Performs opening and closing procedures for event.
• Responsible for overseeing a staff of Concession Stand Leads Cashiers Cooks Bartenders and Barbacks.
• Responsible for communicating performance concerns according to company policy and practice to Concessions Managers.
• Provides a high level of oversight and operational expertise resulting in the smooth efficient and profitable execution of events.
• Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Possess a thorough working knowledge of all existing concessions locations: geographical locations equipment evacuation procedures adjacent employee and guest areas and facility access.
• Possess thorough knowledge of Concessions menus.
• Provide direction and oversight to Concession Stand Leads Cashiers Cooks Bartenders and Barbacks.
• Ability to assist and troubleshoot POS challenges.
• Provide service recovery to guests.
• Ensure that all policies procedures and practices are adhered to including compliance related to alcohol service food handling/sanitation guidelines and general safety policies and procedures.
• Follow all federal/state/local guidelines with regarding to alcohol service. Report any compliance issues to Concessions Managers immediately.
• Show demonstrated ability to meet the company standard for excellent attendance.

• High school diploma or equivalent.
• 1-2 years related experience working in a supervisor capacity and/or as a trainer preferred.
• Experience in basic food handling sanitation and customer service is preferred.
• Ability to communicate with employees co-workers volunteers sub-contractors management staff and guests in a clear business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
• Ability to work well in a team-oriented fast-paced event-driven environment.
• Possess a thorough working knowledge of all applicable sanitation requirements food preparation guidelines alcohol service policies safety standards etc. pertaining to OVG and Concessions operations.
• Knowledge of POS Systems to include software and hardware operations and troubleshooting
• Ability to calculate basic math functions (addition subtraction multiplication division percentages) as they relate to POS credit transactions and product inventory.
• Ability to consistently adhere to the highest standards of integrity professionalism ethics and confidentiality.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.