Customer & Third Party Coordinator

Leyland - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Established in 2013 Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.

We provide award winning services to the clean water wastewater gas multi utilities and the highways sector. We are passionate about working alongside our clients and partners to maintain the utility services essential to modern life throughout the UK.

About the Role:

The main purpose of the role is to ensure that the business complies with the New Roads and Street Works Act (NRSWA) and Traffic Management Act as well as permit regulations. This will involve documenting and managing any fines surrounding the NRSWA and Traffic Management acts. Providing detailed reports and KPIs relating to fines and legislation will be a key aspect of the role along with attendance at relevant meetings.

Location: Leyland

Hours: 40 hours per week. 8am - 4.30pm

Salary: up to 29 500.00 depending on experience

Responsibilities - but not limited to:

Working with operational and planning teams to resolve all customer/client queries ensuring our clients/customers are satisfied with the outcome.
Updating customer information on the companys customer management systems
To handle customer enquiries as well as managing complaints and issues
To respond to all customer complaints within the agreed service levels of agreement
Performing administrative tasks as assigned by the Customer/Planning Manager
Working with the team to improve the customer journey

Experience and qualifications required for the role:

Experience of working within a fast paced environment.

What you will get in return:

In joining Sapphire Utility Solutions as part of the Lanes Group - the UKs largest independent provider we are committed to fostering a workplace culture that prioritises the well-being growth and safety of our employees. Through continuous training professional development opportunities and a supportive environment that values every individuals unique contribution we empower our team to uphold the highest standards of integrity collaboration and inclusivity.

What we offer:

24 Days holiday plus Bank Holidays
Pension
Death in service
Training and progression opportunities
Overtime
Free parking

This position is open to Internal candidates Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.

The Lanes Group plc comprises of a range of established service providers subsidiaries which complement the specialist service of Lanes by both work type and geography. Increasing our overall capability assets and offering to our customers.

Lanes - I - - - - are an equal opportunities employer and welcome applications from under-represented members of the community

Strictly no agencies please

SAP

Required Experience:

Junior IC

Established in 2013 Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.We provide award winning services to the clean water wastewater gas multi utilities and the highways sector. We are passionate about working alongside our clie...