Auxiliar de Reservaciones
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Handle reservation requests via phone email messaging and digital channels providing clear information about rooms rates promotions services and policies.
Register modify and confirm reservations in the system.
Manage daily availability preventing overbooking and inventory errors.
Track payments deposits guarantees refunds and cancellations.
Coordinate arrivals special requests and guest preferences with reception and other operational areas.
Promote direct sales and additional services.
Verify rates restrictions closing times and current promotions across all channels.
Follow up on pending quotes until they are closed or canceled.
Review and respond to reservation-related questions or issues before arrival.
Assist with occupancy reports pick-up times cancellations and basic forecasts.
Languages: Fluent in spoken and written English.
Qualifications :
Communication skills: Excellent verbal and written communication skills for customer service sales follow-up and resolving inquiries via phone email or booking platforms.
Sales skills: Focus on sales upselling and cross-selling aiming to maximize occupancy average daily rate and sales of additional services such as transportation meals activities upgrades or packages.
Digital proficiency: Proficient in PMS OTA extranets email Microsoft Office Suite and reservation tracking tools.
Organization and attention to detail: Accurate control of availability rates policies deposits dates special requests and documentation for each reservation.
Problem-solving skills: Ability to handle changes cancellations overbooking data entry errors special requests and complaints quickly and effectively.
Additional Information :
Remote Work :
No
Employment Type :
Full-time
About Company
Innovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do fostering authentic and meaningful connections, and c ... View more
