Systems and Data Analyst (Experienced, or Senior)
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Company:
The Boeing CompanyBoeing Digital Services customer support is currently looking for a Systems and Data Analyst (Experienced or Senior) team lead to join their team. This position will focus on supporting the Boeing Global Services (BGS) business Technical Operations organization in Seattle WA or Englewood CO.
The successful candidate will understand the importance of collaboration as this position will focus on working directly with the various product and support teams to ensure the success of our support team.
Our teams are currently hiring for a broad range of experience levels including; Experienced and Senior level Systems and Data Analysts.
Position Responsibilities:
Lead the day-to-day operations of the Digital Support team
Participate in workshops and meetings to ensure proper support representation
Coach mentor and guide support staff to ensure they are empowered to do their work and remove any roadblocks
Identify areas of improvement when technology can assist clients in achieving desired outcomes and play a supporting role in developing the roadmap and strategy for identified initiatives
Build maintain and optimize triage and escalation workflows between tier 1 and tier 2 teams
Drive continuous improvement through quality assurance and process change management
Manage and optimize support tooling
Utilize metrics to suggest changes in processes tools and staffing assignments to manager
Ensure exceptional service delivery and customer satisfaction are being delivered by our support teams
Uses consultative skills and understanding of technology to explain business requirements and objectives
Work closely and collaborate with other teams to improve service delivery system stability and customer experience
Support the development and achievement of the support and services goals to support the organizational vision
Contribute to the support strategy to ensure the appropriate support handoff; continuously improve and evolve knowledge management and production readiness
Tasks and projects as assigned
BasicQualifications (Required Skills/Experience):
3 years of experience in a 24x7 support organization
3 years experience using software applications in support of aircraft maintenance solutions
Preferred Qualifications (Desired Skills/Experience):
5 or more years related work experience or an equivalent combination of education and experience
2 years Leading Teams / Crews
3 years of experience in a 24x7 support organization
Leadership experience
Project Management
Knowledge of Boeing Maintenance and MRO products and services
Knowledge of Software as a Service methodology and support
1 years tracking KPI and Metrics for Support teams and Leadership reviews
Knowledge of Customer Satisfaction (CSAT) scoring techniques
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications as well as market and business considerations.
Summary pay range for experienced level:
Summary pay range for senior level:
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.62 is required. U.S. Person includes U.S. Citizen U.S. National lawful permanent resident refugee or asylee.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
Senior IC
Key Skills
About Company
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