Technical Support Engineer
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Job Location:
Fort Worth, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Technical Support Engineer
Location: Cranberry PA Fort Worth or St Petersburg FL
Department: Technical Support
Reports to: Manager Advanced Technical Support
Shift Coverage:
Option(s):
- Second Shift: 4pm-Midnight (EST). Mandatory Sundays 5 day 8 hour shift. Monday through friday will vary week to week.
- Daylight Shift: 830-1030am variable start time (EST) Mandatory Sundays 5 days 8 hour shift with Monday through Friday varying week to week.
Why Join Omnicell
At Omnicell we are on a mission to create a safer more efficient future in healthcareone where medication errors become a thing of the past. As a Technical Support Engineer youll be at the forefront of supporting our customers across hospitals health systems and care facilities who rely on our automation intelligence and innovative solutions every day.
Youll be joining a collaborative solutionsdriven organization that values curiosity diverse perspectives creative problemsolving and continuous development. Your work will have a direct impact on clinicians pharmacists andmost importantlypatients.
What Youll Do
As a Technical Support Engineer you will:
Primary Impact:
Ensure rapid accurate and customerfocused support that keeps Omnicell products operating seamlessly within healthcare environments directly influencing patient safety and provider efficiency.
Key Responsibilities
- Serve as the first point of contact for all computer system and Omnicell product inquiries providing timely and professional support through phone email and direct consultation.
- Take full ownership of support cases from intake through resolution ensuring an exceptional customer experience and increasing overall customer satisfaction.
- Troubleshoot issues across mechanical hardware pneumatic software and network components.
- Research diagnose and resolve customer issues while documenting all findings solutions and case updates in detailed clear reports.
- Educate customers with best practices troubleshooting steps and preventative guidance to minimize future issues.
- Use internal tools knowledge bases and crossteam collaboration to identify the fastest and most accurate path to resolution.
- Identify patterns and trends across customer sites that may indicate emerging issues ensuring proactive action and escalation when necessary.
- Prioritize multiple open cases simultaneously and determine when issues require escalation to specialized teams.
Who You Are
Minimum Qualifications
- Associates Degree
- 2 years of experience troubleshooting computer hardware/software
- 2 years in a technical support role with direct customer interaction
Preferred Qualifications
- Bachelors Degree in Computer Science IT or ElectroMechanical fields
- Prior Technical Support Engineer experience
- Certifications in Microsoft Linux Cisco or related technologies
- Strong SQL and Oracle knowledge
- Experience with Windows/Linux/Mac OS environments
- Familiarity with remote desktop tools or ticketing systems (e.g. Zendesk)
- Experience troubleshooting electromechanical systems
- Experience with customerfacing support in a healthcare or regulated environment
- Strong knowledge of Microsoft operating systems
- Handson experience with computer hardware components (e.g. monitors printers power supplies)
- Excellent verbal and written communication skills
- Ability to diagnose complex technical issues involving software mechanics electrical systems or pneumatics
- Ability to multitask and remain composed under pressure
How Youll Elevate at Omnicell
At Omnicell success is shaped not just by what you do but how you do it. Our Elevate Behaviors are integrated into everyday work. As a Technical Support Engineer you will:
(Behavior definitions sourced from
- Collaborate Partner closely with peers engineering teams and crossfunctional groups to troubleshoot complex issues and share customer insights.
- Inspire Provide calm confident guidance to customers during system outages or urgent situations reinforcing trust in Omnicell solutions.
- Develop Continuously build your technical expertise across hardware software networks and electromechanical systems while helping customers learn troubleshooting best practices.
- Execute Manage cases with urgency set clear priorities and follow through on commitments to deliver timely accurate resolutions.
- Impact Identify recurring issues or emerging trends and surface opportunities to improve product reliability and customer experience.
Work Conditions
- Office environment or workfromhome setting with a quiet and reliable workspace
- Must be able to work a fluctuating schedule including oncall rotations
- Occasional travel (approx. 5%)
At Omnicell respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However employees privy to compensation information as part of their job role are expected to maintain confidentiality except in specific circumstances outlined by law such as during formal complaints investigations or as required by legal obligations. Learn more about our privacy practices: note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organizations evolving needs and drive our mission forward.
We build outcomes-driven technologyfrom robotics to intelligent softwarethat helps clinicians work more efficiently and ensures patients get the care they need. Every improvement every breakthrough every idea is rooted in our belief that better is always possible.
But what sets us apart isnt just the work we do its how we do it. Our Culture of Care shapes everything from how we show up for each other to how we solve tough problems together. Youll find a team that has your back leaders who listen and a shared commitment to building something that matters.
Here careers are more than job titles they are journeys of purpose and possibility. Whether youre just getting started or ready to grow in new directions well meet you where you are with support flexibility and opportunity that matches your ambition.
If youre driven by purpose and ready to shape whats next in healthcare theres a place for you at Omnicell.
Required Experience:
IC
About Company
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes ... View more
