Associate Manager Lending Operations

About PhonePe Limited:

Headquartered in India its flagship product the PhonePe digital payments app was launched in Aug 2016. As of April 2025 PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40 million) merchants. PhonePe also processes over 33 Crore (330 Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePes portfolio of businesses includes the distribution of financial products (InsuranceLending and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in Indiawhich are aligned with the companys vision to offer every Indian an equal opportunity toaccelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe we go the extra mile to make sure you can bring your best self to work Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If youre excited by the idea of building platforms that touch millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!

About the Role

As a core member of the Lending Operations team the incumbent will be involved in setting up strong operational processes and driving automation right from scratch. This role requires strong stakeholder management skills a knack for granular details and the ability to understand complex systems.

Key Responsibilities

• Process Setup & Optimization: Set up processes to track manage and optimize the end-to-end loan lifecycle including origination disbursement repayments and collections.
• Efficiency Improvement: Identify system-level opportunities to improve the repayment and collections processes to increase overall efficiency
• Cross-Functional Strategy: Collaborate with cross-functional teams to implement strategies focused on improving conversion rates and user experience.
• Compliance & Control: Review interpret and implement regulatory guidelines applicable to the Lending Business. Develop an end-to-end Reconciliation Control process for Lending Operations.
• Customer Support & SOPs: Develop and implement feedback mechanisms to continuously improve customer support processes. Set up Standard Operating Procedures (SOPs) for customer-faced issues in coordination with the Customer Support team.
• Reporting & Streamlining: Responsible for the management of business reporting and any ad-hoc reporting required. Identify issues and lead process streamlining as required.

Required Qualifications

• Education: Preferably from a Tier-1 institution OR MBA from a Tier-1/Tier-2 institution
• Experience: 2-3 years of Operations background.
• Skills: Strong logical and problem-solving skills.
• Abilities: Proven ability to evaluate streamline and set up scalable processes for the business.

Preferred Skills

• Prior experience in the lending vertical operations is preferred.
• Ability to thrive at building relationships influencing cross-functional teams and collaborating with leadership on strategic execution of key projects.
• Agile highly collaborative approach with impressive communication skills.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
• Wellness Program - Employee Assistance Program Onsite Medical Center Emergency Support System
• Parental Support - Maternity Benefit Paternity Benefit Program Adoption Assistance Program Day-care Support Program
• Mobility Benefits - Relocation benefits Transfer Support Policy Travel Policy
• Retirement Benefits - Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
• Other Benefits - Higher Education Assistance Car Lease Salary Advance Policy

Our inclusive culture promotes individual expression creativity innovation and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity ideas and debates where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender sexual preference religion race color or disability. If you have a disability or special need that requires assistance or reasonable accommodation during the application and hiring process including support for the interview or onboarding process please fill out this form.

Read more about PhonePe on our blog.

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