Call Centre Staff The Rec Room Roundhouse

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

What you will do:

TheCall Centre Staffwill work with the Rec Room management team and venue operations. The Call Centre staff are responsible for handling guest inquiries supporting the reservations system for the venue and assisting with Groups and Events coordination.

In this role your responsibilities include (but are not limited to):

Act as the liaison between the Groups & Events teams guests who want to book group rentals and employees. Manage the day to day booking of events as applicable.

Receive and route customer questions and phone calls related to the venue to the appropriate parties.

Reviewing and replying to general emails including booking requests and guest inquiries directing concerns to the appropriate parties.

Support the reservation system (Open Table) for the venue managing the physical assigning of tables/rental spaces. As requested work with the venue management team to organize and prepare for group rentals. Collaborate with the Groups and Events corporate team.

Qualifications:

This role may be a perfect fit for you if:

You have a high school diploma or GED or currently in progress

Provincially applicable sell sale and handling of alcohol certificate.

You have experience in Customer Service.

You are committed to a team approach.

You give high attention to detail and have excellent time management skills.

You can work under pressure and meet tight deadlines

You have a general sense of urgency and initiative

You possess excellent written and verbal communication skills

You have the ability to foster strong client relationships

Additional Information:

As an employee youll enjoy:

Tuition Assistance

Employee Assistance Program

Flexible Hours

Discounted Food and Beverages on Shift

Opportunities to grow

& more!

Inclusion & Diversity

Cineplex its subsidiaries and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverseworkforce. We encourageand welcomeapplications from all intersectional walks of collective sum of our individual differences experiences knowledge innovation self-expression uniquecapabilitiesand talent represents a significant part of our culture. By valuing a diverse workforceweenforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals including those with disabilities by identifying and removing barriers that may prevent inhibit or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application interviews assessments and placement) please contact us at or via email at .

Use of AI

We use AI-assisted tools to help us review applications and support parts of the recruitment process. However every application is reviewed by our HR team and all hiring decisions are made by our people not by AI.

This is a new position and is being actively recruited for.

While we appreciate all interest only those candidates selected for an interview will be contacted.

Wage ($):

$18.85CAD

Required Experience:

Staff IC

What you will do:TheCall Centre Staffwill work with the Rec Room management team and venue operations. The Call Centre staff are responsible for handling guest inquiries supporting the reservations system for the venue and assisting with Groups and Events coordination.In this role your responsibilit...