Claims Administrator 12 Months Contract

Job ID: 521979

Position Title: Claims Administrator 12 Months Contract - Concord Ontario

Employment Type: Contract Full-time

Location: Concord Ontario (CA-ON)

Hiring Manager: Naureen Madhani

Recruiter: Chetan Gandhi

Compensation: 55000.00 to 65000.00 per year

CRH Canada is hiring a Claims Administrator 12 Months Contract - Concord Ontario!

Why This Opportunity

This position gives you the chance to grow your career while taking on work that matters. Youll have the opportunity to deepen your expertise learn new skills and contribute to initiatives that make a real impact on our business. Its a role where your experience is valued your ideas are heard and your development is supported. We want you to succeed and continue building your future here at CRH Canada.

The Claims Administrator is responsible for managing all aspects of Workplace Injury and disability claims across CRH Canada operations. This role ensures timely and accurate reporting supports employees through health-related absences recovery and return-to-work processes and maintains compliance with provincial legislation and internal policies. The ideal candidate is detail-oriented empathetic and thrives in a collaborative fast-paced environment.

Key Responsibilities

• Administer WSIB CNESST short-term and long-term disability claims from initiation to resolution ensuring timely submission and follow-up.
• Liaise with employees supervisors WSIB representatives insurers and healthcare providers to facilitate claim processing recovery and return-to-work.
• Maintain accurate and confidential documentation in accordance with CRH Canada standards WSIB/CNESST requirements and privacy legislation.
• Act as a key contact for WSIB and CNESST audits appeals and case reviews.
• Provide guidance and support to employees throughout their recovery leave and return-to-work journey.
• Collaborate with HR Health & Safety and operational teams to develop and implement modified work and accommodation programmes.
• Ensure compliance with WSIB legislation Ontario disability legislation Employment Standards Act (ESA) Human Rights Code CRH Canada policies and workplace safety regulations.
• Prepare and analyse reports on claim trends costs activity and performance metrics to support decision-making and continuous improvement.
• Participate in joint health and safety committee and case management meetings contributing to injury prevention and disability management strategies.
• Identify opportunities to streamline processes and enhance employee experience.

Qualifications

• Bilingual (English/French).
• Post-secondary education in Human Resources Occupational Health Health Sciences or a related field.
• Certification in Disability Management Occupational Health or WSIB-related training.
• Experience in a unionised and/or industrial environment.
• 25 years of experience managing WSIB claims disability claims administration or similar workplace injury programmes.
• Strong knowledge of Ontario WSIB and disability legislation return-to-work best practices and workplace accommodation.
• Excellent communication organisational and problem-solving skills.
• Proficiency in Microsoft Office and claims management systems.
• Ability to handle sensitive information with discretion and professionalism.

This job posting reflects an existing vacancy. Details will be clarified during the recruitment process if selected.

CRH Canada does not directly use artificial intelligence to screen assess or select applicants. However CRH Canada does use to publicly advertise this posting and does use artificial intelligence as part of the screening process. More information about how uses artificial intelligence in their process can be found here: How Indeed Uses AI: Employer Tools and Responsible Use

CRH Canada recognizes Canadas diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

Visit our website for more information: