Clinic Support Specialist (CSS)
Job Location:
Richmond, VA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Our mission is to deliver evidence-based intensive multidisciplinary and collaborative pediatric therapy that empowers children and their families to achieve their fullest potential. Our neighborhood therapy centers make it easy for families to access a comprehensive approach to therapy offering Speech Therapy Occupational Therapy Physical Therapy and Feeding/Swallowing/Myofunctional Therapyin one center.
Why Join Us
- Collaborative Multidisciplinary Environment Work alongsideOT PT Speech and feeding specialists all under one roof enhancingholistic care and professional development.
- Innovative Evidence-Based Methods We emphasizeearly intervention intensive therapy and play-based techniquesto maximizeneuroplasticity and long-term developmental success.
- Support for Your Growth Free CEUsconference budget research opportunities and leadership pathwaysfor those looking to advance within the company.
- Achievable Productivity Goals & Competitive salary
- Enjoyclinic-based serviceswith small manageable caseloads.
Position Summary:
The Clinic Support Specialist (CSS)plays a vital role in ensuring a seamless experience for our clients families and clinical team. This position is responsible for front office operations client communication and administrative support to maintain efficient clinic flow.
Schedule:
This role can consider someone as part time or full time. Typical office hours are Monday - Friday.
Key Responsibilities:
Greet and check in clients and families ensuring a positive and welcoming experience
Manage incoming calls messages and general inquiries
Coordinate scheduling within the EMR system and communicate with clinical staff
Support intake processes and collaborate with the intake team as needed
Assist with insurance-related tasks including verifying benefits and handling authorizations
Maintain accurate and timely documentation in all systems
Monitor clinic flow and communicate client arrivals to staff promptly
Address and de-escalate client concerns professionally escalating when appropriate
Support general administrative duties to ensure clinic efficiency
Qualifications:
Associates degree required; bachelors degree preferred
1-3 years of relevant experience in a medical therapy or administrative setting preferred
Strong organizational and multitasking skills
Excellent communication and customer service skills
Ability to work in a fast-paced environment while maintaining professionalism
Experience with children &/or children with disabilities
Experience with EMR systems and insurance processes is a plus
Quick study and eager tolearn
Demonstrate a self-initiativespirit
Proficiency in Microsoft Office 365 required
What We Offer:
Supportive team-oriented work environment
Opportunity to grow within a multidisciplinary organization
Meaningful work making a difference in childrens lives
We are an equal opportunity employer committed to diversity and inclusion in all aspects of the recruiting and employment process.
Required Experience:
IC
Key Skills
About Company
MetroEHS Pediatric Therapy offers Speech, OT, Feeding, Physical & ABA Therapy available at Therapy Centers located across Southeastern MI
