Clinic Support Specialist (CSS)
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Job Location:
Richmond, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
About Us
The What and When: Quality Care 1st
At New Beginnings Pediatric Therapy we strive to put our patients first. We are always available for questions concerns or problems that may arise. New Beginnings Pediatric Therapy offers an atmosphere that encourages developmental growth habilitation of new skills and rehabilitation of lost or regressed skills. At New Beginnings we value integrity honesty a drive for excellence family friendliness confidentiality and professional excellence. We also strive to obtain these values in our personal and business life. We demonstrate our patient first mind set by the high quality of knowledge skills and abilities we utilize with our patients. Each therapists at New Beginnings Pediatric Therapy has at least 10 years of pediatric specific therapy experience!!
The Why: Our Story
New Beginnings is a family owned and operated business. Owners Kevin and Keara Everley have the experience and education needed to support their therapists needs. They have first hand experience from a parents perspective as their son received weekly Occupational Therapy through First Steps and continues to receive services through home health. Keara Everley is a certified Speech and Language Pathologist and has first hand experience with First Steps and home health as a working therapist. Kevin Everley graduated as an Industrial/Organizational Psychologist from EKU which has given him both education and experience in the field of human resources. Together this husband-wife team has all the key ingredients for a successful therapist and family-first business: education experience and first hand perspective.
Position Summary:
The Clinic Support Specialist (CSS)plays a vital role in ensuring a seamless experience for our clients families and clinical team. This position is responsible for front office operations client communication and administrative support to maintain efficient clinic flow.
Schedule:
This is a part-time position requiring availability on Mondays Wednesdays and Fridays during clinic operating hours.
Key Responsibilities:
Greet and check in clients and families ensuring a positive and welcoming experience
Manage incoming calls messages and general inquiries
Coordinate scheduling within the EMR system and communicate with clinical staff
Support intake processes and collaborate with the intake team as needed
Assist with insurance-related tasks including verifying benefits and handling authorizations
Maintain accurate and timely documentation in all systems
Monitor clinic flow and communicate client arrivals to staff promptly
Address and de-escalate client concerns professionally escalating when appropriate
Support general administrative duties to ensure clinic efficiency
Qualifications:
Associates degree required; bachelors degree preferred
1-3 years of relevant experience in a medical therapy or administrative setting preferred
Strong organizational and multitasking skills
Excellent communication and customer service skills
Ability to work in a fast-paced environment while maintaining professionalism
Experience with children &/or children with disabilities
Experience with EMR systems and insurance processes is a plus
Quick study and eager tolearn
Demonstrate a self-initiativespirit
Proficiency in Microsoft Office 365 required
What We Offer:
Supportive team-oriented work environment
Opportunity to grow within a multidisciplinary organization
Meaningful work making a difference in childrens lives
Required Experience:
IC
Key Skills
About Company
MetroEHS Pediatric Therapy offers Speech, OT, Feeding, Physical & ABA Therapy available at Therapy Centers located across Southeastern MI
