Chief Commercial Officer Global Career Product

Company:

Description:

We are seeking a talented individual to join our Career Products team at Mercer a Marsh business. This role will be based in New York Boston Atlanta or Washington D.C. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Chief Commercial Officer is responsible for driving global revenue growth and market expansion across all customer-facing functions. This includes sales pricing global commercial partnerships go-to-market strategy customer success and commercial operations.

The CCO will translate product innovation into scalable commercial outcomes align regional execution with global strategy and build a high-performance product revenue organization across mature and growth markets.

This role is both strategic and operational: shaping long-term commercial direction while owning near-term performance.

We will count on you to:

Manage Commercial Strategy & Growth

• Define and execute the global commercial strategy aligned with Career business strategy and product strategy

• Own revenue growth market penetration and customer lifetime value across regions

• Identify and prioritize new markets segments and monetization opportunities

• Lead pricing packaging and commercial model design (B2B B2C enterprise channel hybrid)

Go-To-Market & Sales Leadership

• Oversee global sales strategy including enterprise mid-market and channel sales

• Drive consistent go-to-market execution across regions while allowing for local adaptation

• Contribute to setting of revenue targets forecasts and KPIs for local markets

• Ensure disciplined pipeline management

• Build and scale a high-performing metrics-driven sales organization through upskilling hiring and active structured sales enablement

Customer & Revenue Operations

• Own customer acquisition retention and expansion strategies

• Partner with Product and Customer Success to improve onboarding adoption and renewal rates

• Establish best-in-class commercial operations (CRM forecasting compensation analytics)

• Ensure customer feedback loops inform product roadmap and commercial prioritization

Partnerships & Ecosystem

• Develop and manage strategic partnerships alliances and distribution channels to accelerate growth

• Negotiate and manage global commercial agreements

• Build an ecosystem that extends reach reduces friction and increases switching costs

Leadership & Governance

• Lead and develop senior commercial leaders across regions

• Act as a key advisor to the Global Head of Product & AI as well as the President of Career and the Career Executive Leadership team on growth strategy and market dynamics

• Ensure compliance with regional regulatory pricing and contractual frameworks

• Foster a performance culture with accountability transparency and collaboration

Success Metrics

• Revenue growth (absolute and CAGR)

• Market share expansion in priority regions

• Sales productivity and pipeline conversion

• Customer retention expansion and lifetime value

• Time-to-market and GTM execution effectiveness

What you will need to have:

Experience

• 15 years of progressive commercial leadership in a global product-based business

• Proven success scaling revenue across multiple geographies

• Deep experience owning sales GTM and pricing at executive level

• Track record of working closely with Product and Engineering teams

• Experience operating in complex matrixed international organizations

Skills & Capabilities

• Strong commercial intuition grounded in data and analytics

• Ability to balance global consistency with regional nuance

• Excellent negotiation and executive-level communication skills

• High operational discipline with strategic vision

• Comfortable leading through ambiguity and rapid change

Personal Attributes

• Results-oriented with strong ownership mindset

• Collaborative leader who builds trust across functions

• Commercially minded

• High integrity and sound judgment in complex decision making

Why join our team:

• To be part of a company with a strong brand committed to making a difference in peoples lives.

• We help you be your best through professional development opportunities interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.

• Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

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