Manager, Software Development, Network Product Development

Do you like to use network and Unix systems engineering to deliver simple sustainable and repeatable solutions Would you like to play a key role in driving the stability and sustainability of next-generation IP networks

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Core Networking team is looking for an experienced Software Development Manager to lead our Network Product Development (NPD) Interconnects Tools and Metrics this role you will build and scale high-performing engineering teams responsible for developing the software infrastructure telemetry systems and automation tools that enable the interconnects and links that help enable Amazons global network operations. AWS Core Networking builds and operates the foundational network infrastructure that connects data centers worldwide supporting AWS customers and Amazons business units with industry-leading performance and reliability.

As a Software Development Manager you will define technical strategy establish organizational capabilities and drive the delivery of large-scale distributed systems that power network monitoring quality assurance and operational intelligence. You will lead teams building ML-driven predictive systems self-service data platforms and intelligent troubleshooting tools that transform how we deploy monitor and maintain network infrastructure at scale. This role requires strong technical leadership excellent communication skills to collaborate with cross-functional partners and a proven track record of building teams that deliver mission-critical software systems. You will stay abreast of emerging technologies and AI/ML capabilities investigating and implementing innovations that accelerate delivery and improve operational excellence.



Key job responsibilities
- Build the organization and systems that delivers highly available large-scale distributed software services for Amazon Network telemetry operational monitoring and reliability tools that improve network availability and performance
- Establish the strategy and team capabilities for automated quality monitoring and predictive systems for interconnect products that provide actionable intelligence to product owners supply chain teams and operational stakeholders
- Define our ML initiatives and build the team that is capable of embodying proactive network reliability transforming reactive troubleshooting into preventive maintenance that reduces customer impact
- Own the strategy and execution of network validation and troubleshooting tools that improve deployment efficiency and provide intelligent context-driven recommendations for operational issues
- Define the technical vision for scalable self-service data infrastructure and telemetry platforms that reduce operational maintenance overhead and enable rapid data onboarding
- Set technical direction and build organizational mechanisms that ensure architectural excellence and scalability across all team deliverables
- Develop and communicate monthly quarterly and yearly strategy and roadmaps aligned with project priorities business objectives and team capabilities
- Build team processes and operational rhythms across the full development lifecycle balancing on-call and operational workload with project delivery and milestone commitments
- Hire mentor and develop a high-performing software development team while fostering a culture of technical excellence and continuous improvement
- Collaborate and influence across multiple organizations to align partner and dependent teams driving delivery of software infrastructure that spans organizational boundaries
- Communicate complex technical information clearly and concisely to diverse audiences including engineers leadership and cross-functional stakeholders
- Set technical direction and establish engineering best practices that scale across the organization
- Establish metrics mechanisms and feedback loops that drive continuous improvement in team delivery and operational excellence

A day in the life
On an everyday basis as part of our team you have the unique opportunity to understand the growing AWS network and our internal customers requirement on interconnect solutions. Youll work backwards to devise hardware solutions by influencing the broad industry and/or to develop software tools with sister teams to maintain a highly available network that delights AWS customers. You design and implement processes and mechanisms that both help the team to deliver business impact to the organization in a systemic way while also helping to raise the bar on our operational excellence.
Operating at the scale we do there is no blueprint for how to do what we do which encourages our engineers to identify and develop simple solutions to complex problems. We encourage durable solutions that look around corners while taking into consideration our customer needs from a cost performance and reliability perspective. We work closely with our internal partners that design build and operate the network to ensure that our solutions meet their needs and exceed their expectations.

About the team
Within AWS Networking the NPD (Network Product Development) organization is responsible for designing the hardware building the software and owning the interconnects for the routers that power the global AWS network. Beyond product delivery we actively manage the fleet or routers in a network that grows by 70% annually. This means tracking key business and operational metrics to ensure that we operate smoothly and minimize or eliminate customer impact due to device related issues for a transparent AWS customer experience.

About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.


- Bachelors degree in Computer Science Engineering Mathematics or a related field
- 5 years of engineering team management experience
- 10 years of working directly with engineering teams experience
- Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
- 5 years of experience setting technical strategy and building teams that architect new and existing systems (design patterns reliability and scaling)
- 5 years of experience leading teams that develop in Java Python or Rust
- 3 years of experience in leading a team building and scaling AWS (or equivalent) services
- Experience setting technical strategy and providing leadership across the full software development lifecycle
- Experience building and scaling organizations that develop large-scale multi-tiered distributed software systems using service-oriented architecture and distributed programming

- PhD in computer science computer engineering or related field or Masters degree
- Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
- Experience building managing and coaching a team in a high-growth environment
- Experience applying quantitative analysis to solve business problems and making data-driven business decisions
- Experience managing large technical programs particularly at high growth startups or large enterprises
- Experience building team capabilities and strategies for leveraging large language models to accelerate delivery
- Experience with hardware troubleshooting and debugging
- Experience with embedded software development for understanding of constraints/best practices when building cloud applications that interface with embedded devices

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Cupertino - 212700.00 - 287700.00 USD annually