Sr Technical Customer Success Manager (French speaking, 12 mth FTC)

Amplitude is the leading AI analytics platform helping over 4700 customersincluding Atlassian Burger King NBCUniversal and Squarebuild better products and digital experiences. With powerful AI Agents embedded across our platform teams can analyze test and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2s Winter 2026 Report Amplitude is the best-in-class solution for product data and marketing teams. Learn more at .

As an organization we deliver for our customers by living our values. We operate from a place of humility take ownership of problems and successes approach challenges with a growth mindset and put our customers at the center of everything we do.

Amplitudes Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products improves the ability to solve complex problems and drives more powerful solutions. We strive to create an environment of inclusionone focused on psychological safety empathy and human connectionthat will allow employees of all backgrounds to thrive.

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitudes customers.

We have a current opening for a maternity leave cover on a 12month fixed term contract. The Technical Customer Success Manager is a senior strategic operator and the primary owner of the customer deployment adoption and outcomes from presales through renewal and expansion.

They bring expert-level Amplitude product knowledge and deep fluency in customer technical ecosystems data foundations taxonomy instrumentation patterns MCP integrations and architecture using that context to deploy use cases close adoption gaps and prescribe what good looks like at each maturity stage. The Technical Customer Success Manager is execution-first: they diagnose and move without escalation hold a clear point of view and are directly accountable for how Amplitude performs inside a customers environment.

They build trusted relationships with power users and technical champions while maintaining the business acumen to connect product outcomes to commercial value and executive priorities. They are the persistent continuous presence the customer experiences as Amplitude no handoffs no gaps no ambiguity about who owns the outcome.

You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization problem-solving and communication skills along with a passion for working with customers.

As a Sr. Technical Customer Success Manager you will:

• Be responsible for supporting scope of services and use case alignment pre sales and delivery through implementation and deployment of use cases
• Maintaining
• Partner with Account Executives to develop and execute a plan for driving results within your portfolio working collaboratively to secure successful renewals and expansions
• Leverage customer data to proactively monitor account health drive adoption and identify opportunities to help customers acquire maximum value from Amplitude
• Provide expertise to help customers derive valuable insights from our highly technical product
• Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives
• Innovate when it comes to managing a portfolio of Enterprise and Emerging Enterprise accounts (30-40) and share ideas for driving efficiencies and develop best practices that will scale as the business grows
• Champion the needs of the market and serve as internal advocate for customers
• Effectively prioritize in order to deliver on key business objectives across your portfolio

Critical Skills Profile

• Strategic Consultation: Opinionated and prescriptive with strong objection handling. Says no to bad implementation patterns; prescribes certified architectures; holds customers accountable to their own defined success criteria.
• Business and Use Case Acumen: Starting from presales through renewal/expansion understand customer business critical use cases and business challenges and prescribe deployment plan to achieve desired goals.
• Ecosystem AI and Data Fluency: Comfortable with Amplitude data architecture taxonomy design instrumentation methods and AI/agent setup and workflows - enough to unlock desired use cases diagnose problems and guide supporting teams (CSA Partner etc)
• Hands-on Product Expertise: review dashboards/agents live with customers runs AI analytics sessions/workbooks co-configures Amplitude agents understand the customer business context and identify growth opportunities
• Action Oriented Program Management: Extreme ownership to drive accountability from deployment to ongoing success including project timeline and customer milestone cadence across a book. Escalate and know when to effectively pull in resources.
• Deployment Management: the Technical Customer Success Manager is accountable for deployment quality even on partner-led accounts. They must join kickoff accountable for clean taxonomy monitor partner health and escalate to PDM when quality issues arise. This is a net-new responsibility vs. todays CSM.
• Relationship Builder: contributes to build and maintain EB relationships independently around deployment adoption and maturity - does not rely on AE to hold these conversations - nurture power users and technical champions
• Champion Health Awareness: proactively detects changes in customer engagement sponsor changes and data drift before they become churn signals ability to identify signals and action on them
• AI Innovation & Proficiency: Constantly innovate to embed AI in day-to-day workflow to improve efficiency and customer outcomes Experiment iterate and share best practices.
• Portfolio Prioritization: You are responsible for retention in your territory. Ruthlessly prioritize your time and the resources around you to drive customer growth.
• Language requirements: French English

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