Customer Service Representative
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Job Location:
Portland, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Be the Voice That Makes Workers Comp Work Better
At MEMIC we believe great teams are built on compassion expertise and trust. Our mission is to make workers compensation work betterand it starts with the people answering the phones every day. Guided by our values of being conscientious curious transparent expert and true partners we deliver service that truly matters.
Were hiring a Customer Service Representative to serve as a first point of contact for claimsrelated calls. If you thrive in a fastpaced environment enjoy helping people and excel at accuracy and multitasking this role is for you.
What Youll Do
- Answer inbound calls on customer service and First Report of Injury (FROI) phone lines
- Provide friendly professional support to providers agents insureds and injured workers
- Accurately enter First Reports of Injury while speaking with callers
- Resolve claimrelated questions or route calls appropriately for quick resolution
- Serve as a key member of the customer service team supporting Claims Operations
Administrative & BackOffice Support
- Process inbound emails faxes and mail for the Claims Department
- Index and manage documents in our imaging software
- Support administrative workflows including document processing reports vendor portals and claim related requests
- Assist with daily weekly and monthly administrative tasks to keep operations running smoothly
What Were Looking For
- Customer service or callcenter experience strongly preferred
- Strong phone presence with clear professional communication skills
- Fast and accurate typing and dataentry skills
- Proficiency in Microsoft Office (Excel Word PowerPoint)
- Exceptional organization attention to detail and timemanagement abilities
- Ability to confidently juggle multiple systems and tasks
Why This Role Stands Out
- Missiondriven work with real impact on injured workers
- Stable professional work environment
- Develop valuable experience in insurance and claims support
- Join a team that values training accuracy and customer care
MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race color religious creed national origin ancestry age disability genetics gender identity veterans status sexual orientation or any other characteristic protected by law. Additionally we are committed to providing an inclusive and accessible recruitment experience for all candidates. If you need a reasonable accommodation during the interview process please contact us at.
To ensure an equitable and authentic interview process candidates should not use AI or chatbot tools during the live interview or phone screen. We welcome any preparation you choose to do beforehand but all responses shared during the interview must be your own.
Note: MEMIC does not offer Stem-OPT EAD Extension for this role.
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Check out our benefit offerings here!
Required Experience:
Unclear Seniority
Key Skills
About Company
The MEMIC Group provides workers' compensation insurance to employers with an emphasis on workplace safety.
