Customer Service Representative
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Job Location:
Thousand Oaks, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
- Thousand Oaks
- On-site
Job Description
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor residential and professional applications. Dometic Vehicle Outfitters is a trusted provider of high-end products for overlanding vehicles in North America Latin America and the Caribbean. We are on a journey of continuous growth now looking for our next star a passionate Customer Service Representative (B2C) within our Sales capability. This position reports to E-Commerce Supervisor and will work at our Thousand Oaks CA location.
About the position
As a Customer Service Representative (B2C) on the Sales team you will deliver knowledgeable professional and friendly support to customers across multiple channels including phone email and live this role you will assist customers with product selection sales inquiries order processing warranties and shipping-related concerns. You will help ensure a positive customer experience by maintaining an organized and welcoming e-commerce experience while supporting daytoday retail operations. Additionally you may be asked to represent the brand at promotions events and industry expos to drive sales and increase engagement.
Your main responsibilities
- Assist customers with product selection answering questions about off-road vehicles parts and accessories via the phone and CRM platforms.
- Promote and sell store products offering product recommendations based on customer needs.
- Process sales transactions accurately and efficiently including credit card payments and refunds.
- Maintain in-depth knowledge of the stores product offerings including off-road vehicles parts accessories and maintenance items.
- Provide expert guidance on product features compatibility installation and usage.
- Handle customer inquiries complaints and concerns in a calm professional manner ensuring timely resolution.
- Provides assistance and executes procedures for warranties and shipping damage and/or issues.
- Participate in store promotions sales events and marketing initiatives to attract new customers.
- Stay updated on industry trends product innovations and off-roading knowledge to better assist customers.
- Potential travel to assist with events such as Expos shows and local gatherings. Selling products and representing the brand.
What do we offer
You are offered an interesting role in a dynamic fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous which gives you great possibilities to evolve with the company.
- Medical/Dental/Vision Insurance
- Employee Assistance Program (EAP)
- Disability insurance (STD/LTD)
- 401 (k) with company match
- PTO
- Company defined holidays and two floating holidays for you to use as you choose
- Paid maternity/paternity leave
- Tuition assistance
- Membership reimbursement (wholesale club and gym)
- Employee discounts on our incredible products
- Opportunities to make an impact
Required Experience:
Unclear Seniority
Key Skills
About Company
About the company Dometic is a global outdoor tech company on a mission to make mobile living easy. Leveraging our core expertise in cooling, heating, power & electronics, mobility, and space optimization, we empower more people to connect with nature and elevate their sense of freedo ... View more
