Executive Director of IT Infrastructure (internal only)

General Summary of Position:

This being an internal opportunity only current UML Employees irrespective of Bargaining units are eligible to apply for this position.

Under the direction of the Associate Vice Chancellor of Information Technology and Chief Information Officer the Executive Director of IT Infrastructure is the senior leader responsible for the reliability resilience and strategic evolution of UMass Lowells core IT infrastructure. This role provides unified leadership across Network Services and Systems Engineering to ensure that the universitys foundational technology platforms consistently support teaching learning research and administrative operations at the level expected of an R1 institution.

Success in this role is measured by infrastructure stability availability and the institutions ability to depend on technology to achieve its mission during routine operations as well as during incidents and periods of disruption. The Executive Director is accountable for ensuring that infrastructure services are architected designed operated and continuously improved to meet institutional priorities research demands and evolving academic needs.

The Executive Director serves as the primary coordinator and operational leader for infrastructure-related incidents. When significant outages or degradation occur this role assumes responsibility for incident leadership providing direction coordination and decision-making across teams. While Directors retain deep technical authority within their domains the Executive Director ensures cross-functional coordination unified response clear communication and timely restoration of services.

In addition to operational accountability the Executive Director is a key architect of the universitys infrastructure strategy. Working collaboratively with the CIO and Directors this role sets strategic direction for network compute storage identity cloud and hybrid platforms. The position emphasizes architectural coherence cross-domain integration and disciplined lifecycle planning to ensure infrastructure investments deliver long-term institutional value.

This role has responsibility to eliminate operational and architectural silos between infrastructure teams provide clear accountability for uptime and resilience and enable Directors and their teams to operate with focus and clarity. The Executive Director partners closely with the Associate CIO for IT Operations to ensure that infrastructure platforms and services enable reliable seamless and world-class end-user experiences across teaching learning research and administrative functions. The Executive Director empowers technical leaders to execute effectively while ensuring alignment consistency and shared outcomes across all infrastructure services.

Minimum Qualifications (Required):

• Bachelors degree in Information Technology Computer Science Engineering or a related field.
• Minimum of twelve years of progressively responsible experience in enterprise IT infrastructure environments.
• At least eight years of leadership experience managing senior technical professionals or managers.
• Demonstrated success leading highly reliable complex infrastructure environments.
• Strong understanding of enterprise networking systems engineering cloud and hybrid infrastructure architectures.
• Proven ability to lead during high-pressure incidents and make sound decisions under uncertainty.
• Experience aligning infrastructure services with academic research and institutional priorities.
• Excellent communication skills and the ability to explain complex infrastructure concepts to non-technical audiences.
• Demonstrated ability to foster collaboration across technical teams and organizational boundaries.
• Working knowledge of IT service management practices including incident management request fulfillment escalation management and service improvement.
• ITIL Certification or the ability to achieve certification within 3 months.

Preferred Qualifications:

• Masters degree in Information Technology Engineering business or a related discipline is strongly preferred.
• Previous experience in higher education is strongly preferred.
• Experience supporting research computing or data-intensive academic environments.
• Background in higher education or similarly complex mission-driven organizations.
• Experience leading large-scale infrastructure modernization initiatives.
• Industry certifications or advanced training in infrastructure cloud or networking disciplines.

Special Instructions to Applicants:

This being an internal opportunity only current UML Employees irrespective of Bargaining units are eligible to apply for this position.

This position is full-time benefited and non-unit in gradeP25. Anticipated salary based on experience/qualifications within the range. Minimum: $th quartile: $158830 and midpoint $179547.

*This is a promotional opportunity for an internal UML candidate within Systems Engineering Information Technology.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.

*Internal only*