Lead Contract Support
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Job Location:
Birmingham - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
Lead Contract Support - JLL Work Dynamics
Location
Remote - UK (any location)
About JLL
Jones Lang LaSalle (JLL) is a leading global professional services firm specializing in real estate and investment management. Our Work Dynamics division delivers comprehensive workplace management solutions that optimize facility operations enhance workplace experiences and drive value for our clients across their property portfolios.
About the Role
The Lead Contract Support professional manages end-to-end contract administration and compliance activities for JLLs Work Dynamics accounts. Youll coordinate between clients vendors and internal teams to ensure seamless contract execution financial accuracy and service delivery excellence. This role combines technical contract knowledge with proactive stakeholder management to support optimal client outcomes.
Key Responsibilities
Contract & Compliance ManagementReview compliance paperwork from Planned Preventative Maintenance (PPM) programs and raise child work orders for remedial works. Build customer quotes using contract templates obtain Lead approval and submit to customers for sign-off. Manage quote tracker chase expiring quotes and coordinate rejected quotes with LCS. Build applications for billing when work orders are ready to invoice following CDM/Lead instructions. Raise and manage annual purchase orders at contract year commencement.
Financial CoordinationProcess reactive and remedial PPM purchase order uplifts as required. Chase vendors for outstanding invoices and ensure timely payment processing. Monitor contract financial performance and maintain accurate financial documentation.
Stakeholder CommunicationManage contract inbox by responding to emails and actioning requests promptly. Maintain open communication with engineers through proactive outbound calls to ensure service levels meet SLAs. Coordinate with customers vendors and internal teams to resolve issues and meet contractual obligations. Update client systems compliantly and maintain comprehensive work order records.
Process ExcellenceWork with a right-first-time philosophy aligned with JLL policies and procedures. Take ownership of work orders from initiation through resolution. Proactively monitor chase and close all assigned work. Handle and escalate complaints appropriately within company processes. Identify inefficiencies and escalate concerns while working within authority limits.
Team Leadership & DevelopmentAct as role model when upskilling new team members. Complete 121 documentation and deliver against agreed KPIs. Participate in coaching sessions to enhance performance. Maintain confidentiality of sensitive information.
Essential Qualifications & Experience
Technical SkillsProficient in MS Office suite (Word Excel PowerPoint Outlook). Experience working with client management systems and contract management platforms. Strong attention to detail with ability to maintain accurate records and trackers.
Professional CompetenciesExcellent interpersonal and customer service skills with ability to communicate professionally across all stakeholder levels. Proven ability to multitask prioritize workload and make effective decisions quickly. Adaptable and flexible approach to changing work requirements and priorities. Ability to remain calm and control emotions when handling conflict or challenging situations. Experience in contract administration facilities management or professional services environment preferred.
Behavioral AttributesProactive problem-solver who takes ownership and drives resolution. Strong organizational skills with ability to work independently. Commitment to continuous improvement and professional development. Team player who collaborates effectively across functions.
What JLL Offers
Competitive salary and benefits package. Flexible remote working arrangements across the UK. Professional development and career progression opportunities. Supportive collaborative team environment. Access to industry-leading tools and systems.
To Apply:Please submit your application through JLLs official careers portal or contact your local HR representative for current openings and detailed compensation information.
Location:
Remote Birmingham GBRIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Key Skills
About Company
Provides business consulting; investment banking services including corporate finance and investment advisory on mergers and acquisitions; asset management services including fund, portfolio and wealth management; real estate property management and brokerage services.
