Intern System Support

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ABOUT BURGUNDY ASSET MANAGEMENT LTD
Burgundy Asset Management LTD is a division of BMO Financial Group. Within BMO Wealth Management Burgundy functions as an independent line of business. Burgundy Asset Management Ltd is a global investment manager providing discretionary investment management for private clients and institutions. Founded in 1990 we invest with a long-term fundamental approach building concentrated portfolios of high-quality businesses to protect and compound clients capital over time.
Our culture is grounded in honesty courage and doing what is right for our clients and we look for candidates who share these values.

The Position

Reporting to the Team Lead Senior Business Analyst you will be an on-site member of Burgundys Business Solutions this role you support various internal applications while maintaining strong relationships with our internal users and vendors. This role also provides opportunities to participate in projects and initiatives ensuring the successful transition of change into the production environment.

What is in it for you

At Burgundy our culture is one of radical responsibility. We thrive in an environment where we are continuously learning and improving in service to our clients and one another. The position provides an excellent opportunity to work with various groups across the firm. The environment will be fast paced and will be filled with learning experiences that will benefit you moving forward.

• Work in person for a dynamic face paced progressive and high performing team
• Leaders who will support your development through coaching and mentoring
• Access to future career opportunities
• Opportunities to do challenging work
• Ability to make a difference and have a lasting impact

Responsibilities

In this role you will:

• Provide application support across a number of applications (e.g. Salesforce Microsoft Dynamics Charles Rivers Microsoft Power Apps W360)
• Triage incoming tickets through Jira
• Liaise with business vendors and software development team regarding support requests
• Actively participate and take ownership of assigned tasks for projects and initiatives
• Troubleshooting after hours when needed
• Create and maintain system support guides and document processes for all systems supported by the Support team

Skills and Specifications

The ideal candidate will be/have:

• Excellent interpersonal skills with a proven ability to work effectively with teams
• Interested in investigating complex problems and making sense of information
• Willing and capable of understanding new business processes and technology quickly
• An excellent communicator
• Able to thrive independently in a fast-paced environment

Required Qualifications

• Enrolled in post-secondary degree or diploma in computer science or other field related to information systems and technology
• Knowledge of SQL is an asset
• Other programming skills as asset
• Experience with Dynamics and the Microsoft Power platform W360 and/or Charles River an asset

The above represents BMO Financial Groups pay range and type.

Salaries will vary based on factors such as location skills experience education and qualifications for the role and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles the salary listed above represents BMO Financial Groups expected target for the first year in this position.

BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives discretionary bonuses as well as other perks and rewards. BMO also offers health insurance tuition reimbursement accident and life insurance and retirement savings plans. To view more details of our benefits please visit: Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting positive change for our customers our communities and our people. By working together innovating and pushing boundaries we transform lives and businesses and power economic growth around the world.

As a member of the BMO team you are valued respected and heard and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities well help you gain valuable experience and broaden your skillset.

To find out more visit us at is committed to an inclusive equitable and accessible workplace. By learning from each others differences we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO directly or indirectly will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid written and fully executed agency agreement contract for service to submit resumes.