Case Manager, Ambulatory Care

As a Case Manager for Ambulatory care you will engage in a leadership opportunity where you will influence and innovate ambulatory rehabilitation services while keeping up with the ever changing health care platform. Here youll be empowered with ownership of waitlist oversight applying your judgment to balance access urgency and capacity. Beyond individual patient planning you will help drive the evolution of the program bringing forward insights that influence care pathways service delivery and how the team responds to changing demands. You will support smooth transitions from inpatient to outpatient care navigating referral flow in a model where funding and access require thoughtful coordination across both settings. This is an exciting opportunity to support individual patient journeys while refining how care is delivered across the program with impact that is both immediate and sustained over time.

Is this you
An inherent resourcefulness guides how you uncover answers and secure external supports when information is not clearly defined. You identify gaps patients face in accessing community resources or specialized services and coordinate targeted solutions to reduce the barriers they face in their rehabilitation journey. This proactive mindset extends to how you uncover information necessary for shaping new service delivery models. Whether evaluating external care protocols or researching community integration strategies you gather the evidence required to build stronger clinical pathways. Your ability to secure these vital insights ensures our care models remain equipped for sustained success.

A progressive mindset allows you to navigate and shape the evolving landscape of rehabilitation with confidence. Reviewing vital data metrics gives you the clarity required to anticipate future patient demands and propose meaningful enhancement. Your ability to stay informed about innovations help translate emerging healthcare trends into practical operational strategies. With confidence you champion bold data-informed decisions to evolve our ambulatory care in a way that positions the program as a leader.

Operational efficiency is a natural strength that will be required to navigate a complex ambulatory program like Hennick Bridgepoint Hospital. Managing the referral system will call on your adaptability as you balance urgency capacity and clinical priorities across diverse patient needs. Your oversight of scheduling and staffing requires the same dynamic judgment to ensure team capacity always matches demand. Through active participation in Quality Improvement initiatives projects and committees you gain the insights needed to make precise operational adjustments. These informed decisions eliminate bottlenecks and maintain an effective delivery of our ambulatory services.

About this team:
The Christine Sinclair Ambulatory Care Centre is a robust and dynamic rehabilitation Centre located on the Ground floor at Hennick Bridgepoint Hospital. Our team supports over 15000 patients annually and provides specialized services in various programs. These include: Day Treatment MD clinics Seating Services Augmentative and Alternate Communication (AAC) and Hydrotherapy. Within our day treatment centre we focus on orthopaedics and neurological/stroke rehabilitation and have now ventured into providing rehabilitation services to patients who have medically complex needs. Our facilities showcase a modern environment with expansive windows that provide a therapeutic space for patients to participate and engage in their rehabilitative journey. Our goal is short term rehabilitation with a drive to attain functional goals. Our team is committed to continuity of care and provide supportive resources and comprehensive discharge teaching to ensure all patients are empowered on their journey to health and recovery.

In this role you will:

• Provide leadership and oversee the coordination of care and services for patients within the Day Treatment and Ambulatory Care programs
• Collaborate with and manage the interdisciplinary team to ensure comprehensive patient-centered care from pre-admission through community follow-up
• Manage the referral system for the Ambulatory Care Program and clinics including reviewing referrals and communicating decisions to internal and external partners
• Participate in and contribute to Quality Improvement initiatives projects and committees to enhance program effectiveness and patient outcomes
• Engage and collaborate with key stakeholders to ensure accuracy and integrity of Program Performance Metrics
• Chair and manage program weekly rounds
• Engage in scheduling and staffing initiatives to ensure operational efficiency
• Work in partnership with the Clinical Managers to achieve program goals targets and operational objectives
• Liaise with external stakeholders to ensure alignment with assigned clinical pathways and regulatory guidelines
• Ensure patient-centered assessment care planning implementation ongoing evaluation and coordination of services
• Respond to queries related to programs and clinics
• Perform other duties consistent with the job classification as required

• Baccalaureate degree in a health-related field from an accredited educational institution
• 5 yearsof previous clinical experience
• Currently registered/licensed and in good standing with a relevant professional College in Ontario (College of Nurses of Ontario College of Audiologists and Speech-Language Pathologists of Ontario College of Occupational Therapists of Ontario College of Physiotherapists of Ontario College of Social Workers and Social Service Workers of Ontario)

• Previous experience in the role of Case Manager or Patient Navigator

• Demonstrated ability to motivate and empower others
• Demonstrated ability to make decisions and take responsibility for those decisions
• Superior communication skills (oral and written)
• Demonstrated leadership and management skills
• Demonstrated ability to effectively communicate and develop partnerships with patients and their families other hospitals and community agencies
• Excellent organizational and time management skills
• Excellent negotiation skills
• Competency with computer applications specifically Microsoft Office applications

If this sounds like you and you feel ready to build your career within ambulatory care apply now and let us know why youd be a great addition to our team.

Employment at Sinai Health is conditional upon the verification of credentials completion of a health review and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies procedures and training. If you believe you are one of the very few people who may require an exemption from vaccination supporting medical information must be submitted to our Occupational Health department who will review and assess.

Sinai Health is comprised of Mount Sinai Hospital Hennick Bridgepoint Hospital Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care. We deliver excellent care in hospital community and home focusing on the comprehensive needs of people. Sinai Health discovers and translates scientific breakthroughs pushes boundaries for health solutions and educates future clinical and scientific leaders. Clinical areas of specialization include rehabilitation and complex continuing care surgery and oncology urgent and critical care and womens and infants health. The Lunenfeld-Tanenbaum Research Institute ranks among the top ten biomedical research institutes in the world. Sinai Health is a full affiliate of the University of Toronto.

As an equal opportunity employer who understands that diversity enriches our community and culture we invite applications from all qualified candidates including Indigenous Peoples racialized people disabled people/people with disabilities women and members of 2SLGBTQIA communities. If you require accommodation(s) due to disability at any point during the application and hiring process please contact ext. 7050 or email .