Director Regulatory Programs

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

eBays Regulatory Initiatives team is positioned where policy product and customer experience meetowning some of the most complex high-stakes challenges facing the marketplace today.

We design and deliver end-to-end solutions that enable eBay and its global seller base to align with rapidly evolving regulations (e.g. customs tariffs) while preserving a flawless buyer and seller experience. The scope and impact of this work are significant crafting core marketplace flows and influencing how millions of customers transact globally.

As Director of Regulatory Programs you will operate as a cross-functional leader and GM-like owner of a critical portfolio of initiatives. You will drive strategy through execution in highly ambiguous and fast-evolving regulatory landscapes. You will align product development compliance tax affairs government relations shipping and regional teams. This will ensure delivery of scalable customer-centric solutions. You will operate at the intersection of global commerce and geopolitics responding to regulatory and trade developments as they unfold.

This role requires a leader who can influence at the highest levels translate complexity into clarity and make sound decisions balancing compliance customer experience and business growth.

The role will report to the Senior Director Regulatory.

What you will accomplish:

Own and drive a portfolio of high-impact global regulatory programs end-to-end focused initially on tariffs and customs globally from strategy definition through executionoperating with full accountability for outcomes.

• Lead through influence in a highly matrixed environment coordinating with key decision-makers in Product Legal Tax Government Relations Shipping and regional teams to drive timely high-quality decisions.
• Partner closely with Government Relations to anticipate interpret and operationalize emerging regulatory developments ensuring eBay is prepared to respond quickly and optimally.
• Partner deeply with Product leadership to develop roadmaps and ensure regulatory requirements are embedded into scalable long-term platform solutionsnot just point fixes.
• Translate sophisticated and evolving regulatory requirements into clear strategies and actionable plans ensuring alignment from executive leadership to execution teams.
• Balance compliance with customer and vendor interactions crafting solutions that minimize friction while maintaining trust transparency and marketplace health.
• Act as a strategic advisor to leadership using excellent judgment to navigate trade-offs between risk cost and growth in ambiguous a fast procedures situations.
• Develop compelling narratives and materials for Leadership/Executive Leadership audiences clearly communicating progress risks and strategic decisions.
• Continuously evolve operating models tools and ways of working to increase speed clarity and impact across programs.

What you will bring:

• Shown cross-functional leadership at scale demonstrating influence and alignment of senior collaborators across Product Legal Tax and Operations in a complex global organization.
• End-to-end ownership experience of large ambiguous programs with a track record of delivering results in fast paced high-stakes environments with evolving requirements.
• Outstanding communication and storytelling skills with experience crafting clear compelling narratives for executive audiences and simplifying complexity for diverse stakeholders.
• Strong product and eye for business with the ability to partner effectively with Product teams and build durable scalable solutions (experience as a Product Manager or equivalent is a strong plus).
• Customer- and seller-first mentality with proven track record to balance regulatory requirements with user experience and business impact.
• Good judgment and decision-making with the ability to challenge assumptions navigate trade-offs and make principled calls in ambiguous situations.
• Analytical and structured thinking connecting regulatory operational and customer insights into pragmatic solutions.

We are particularly interested in candidates with the following backgrounds:

• Marketplace / eCommerce GM or business leader (strongly preferred)
• Top-tier management consulting
• Product management (non-technical) with strong cross-functional leadership experience
• Shipping logistics or cross-border trade expertise
• Must be proficient in English.
• The role is based in Toronto with expectation to travel 10-20%

Additional Details

This job posting relates to an existing vacancy within eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility.

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