Billing Product and Client Delivery Consultant Technology Consulting
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Posted on:
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Vacancies:
1 Vacancy
Job Summary
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
The opportunity
As our Billing Client Delivery Consultant youll play a critical role in ensuring the success of complex client billing operations delivered through a leading digital platform. Sitting at the intersection of billing domain expertise technical problemsolving and senior client engagement this is a highimpact role where your work directly influences billing accuracy regulatory compliance and customer experience.
Thisis a hybrid positionbased inNaarm Melbourne/Wadawurrung
Your key responsibilities
- Lead the diagnosis and resolution of complex billing issues across endtoend billing pathways ensuring accurate compliant and timely billing outcomes for clients.
- Act as the primary interface between clients and product and engineering teams translating business rules regulatory requirements and operational needs into clear delivery outcomes.
- Youll act as the bridge between platform engineering teams and client billing outcome
- Translate complex requirements into delivery excellence resolving issues before they impact customers and driving continuous improvement across billing operations.
Skills and attributes for success
- Strong experience in client delivery product ownership or similar roles within complex delivery environments.
- Proven capability working in agile delivery models and multistream delivery pipelines.
- Excellent stakeholder management and communication skills with the ability to influence and challenge constructively at senior levels.
- Extensive experience and capabilities in transformation and delivery.
- Experience designing managing and improving endtoend customer journeys.
- Experience in utility or energy billing or complex billing environments in adjacent industries such as telecommunications financial services or water.
- Endtoend billing operations backoffice processing and revenue assurance.
- Business process design and optimisation (L1L3) Billing customer experience journeys including redesign during system implementations or transformations.
- Working knowledge of financial accounting concepts including GL mapping and system integrations.
- Exposure to billing product management including tariff and rate configuration pricing setup and billing execution.
- Familiarity with regulatory frameworks and compliance requirements in billing environments.
Technical exposure
- SQL
- Python or general software engineering concepts
- Understanding of SDLC and modern delivery practices
- Desirable if you have Jira Asana Miro Datagrip Databricks GitHub Datadog Sentry.
What weofferyou
At EYwellfuel you and your extraordinary talents in a diverse and inclusive culture of globally connected to be recognised as the #1 WORK180 Endorsed Employer in the Top 101 Employers for Women more.
- Careerdevelopment:At EY your career is yours to shape!Welldevelop you with future-focused skills and equip you with world-class experiences flexible work policies empower you to balance your professional and personal life fostering a culture of trust and autonomy.
- Acomprehensivebenefitspackage:From a yearly wellness incentiveto access toadditional8 weeks of flex leave per year and family-friendly policies including 26 weeks of gender-neutral paid parental leave we cater to your diverse needs to help you thrive both personally and professionally a competitive salary which is open to negotiation pending on skills and experience.
Acknowledgement of Country
EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices arelocatedaround Australia. We pay our respects to their cultures and to their Elders past present and emerging. Find out more about our vision for reconciliationat is core to who we are and how we work together driving value for our people and for our business. We encourage applications from people of all ages nationalities abilities cultures sexual orientations and gender identities and are committed to providingan equitableand barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best andparticipateequitably in our recruitment process. We understand sharing your needs with us can be daunting so if you have questions before or during your application we welcome you to get in touch ator(option 2). Anything you tell us will be kept completely confidential.
Are you ready to shape your future with confidence Apply today.
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EY Building a better working world
Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.
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