Bilingual Customer Success Manager
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Job Location:
Lincoln, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Hi were CompanyCam.
Were a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality CompanyCam facilitates unparalleled communication and accountability across a contractors entire business. Were committed to providing a consumer-grade game-changing experience that helps our users build trust within their company and with their customers.
But dont let that corporate description fool youthe people behind our buttoned-up product are laid-back (but hardworking) genuine and kickass and you could be one of them!
The Role
This role is about building real relationships with real customers and making sure they stick around because CompanyCam is genuinely making their lives easier. As a Bilingual Customer Success Manager youll own a book of business and guide customers through the post-onboarding lifecycle: adoption renewal and growth. Youll be the go-to for keeping accounts healthy turning at-risk customers into loyal ones and spotting opportunities to expand. What makes this role unique is that youll also be the primary point of contact for our Spanish-speaking customers conducting outreach training and engage entirely in Spanish. Youll shape how CompanyCam shows up for that community both externally through direct customer relationships and internally by helping keep our Spanish-language resources sharp and our product and marketing teams informed. If youre energized by customer conversations fluent in both the language and the art of building trust and want a role where your work has a measurable impact on retention and revenue this ones for you.
Location: Were currently open to both local and remote applicants with a preference for local candidates. Candidates must permanently live and work in the U.S. to be considered.
What Youll Do
- Own customer health across your book of business by proactively monitoring accounts identifying risk and stepping in early to keep customers engaged and on track
- Drive product adoption by educating customers on features best practices and new updates through calls emails texts and live training sessions
- Lead retention efforts by working directly with customers considering cancellation or downgrade and developing strategies to retain their business
- Manage renewals by staying ahead of upcoming contract dates and making sure the path to renewal is smooth
- Partner with Account Managers to identify expansion opportunities including additional seats add-ons or upgraded packages
- Serve as the primary contact for Spanish-speaking customers conducting all outreach and training at a professional/business fluency level in Spanish
- Maintain and improve CompanyCams Spanish-language knowledge base keeping content current with product updates and flagging gaps as they come up
- Surface feedback and trends from the Spanish-speaking customer segment to internal teams including Product Marketing and CS leadership
- Represent CompanyCam at Spanish-specific trade shows or industry events as needed to build relationships within the contractor community
The Impact Youll Have
At CompanyCam your work makes a real impact. Whether youre writing code supporting customers or designing experiences your contributions directly shape the product we deliver and the people we serve. Were building something that helps real people solve real problemsand we believe that kind of work is best done by a team that reflects the world around us. In this role youll drive impact by:
- Reducing churn by catching at-risk accounts early and executing retention strategies that actually work
- Growing revenue by identifying expansion opportunities and partnering with Account Managers to close them
- Expanding our reach within the Spanish-speaking contractor community by serving as the face of CompanyCam for that segment
- Improving the product by bringing the voice of Spanish-speaking customers into internal conversations around roadmap and support priorities
What Youll Bring
- Professional/business fluency in both Spanish and English written and verbal required
- Experience in a customer-facing role; SaaS background preferred
- Strong communication and relationship-building skills across cultures and contexts
- The ability to think strategically about customer needs while staying focused on business outcomes
- A self-starter mindset: you manage your own book of business and dont need a lot of hand-holding to stay on top of it
- Empathy for customers and a genuine interest in helping them succeed
- Bachelors degree in Business Administration or Communications preferred but not required
- A continuous growth-mindset with a focus on learning embracing challenges and continuously improving.
- A knack for creativity and innovation bringing fresh ideas to the table and solving complex problems.
Benefits & Compensation
This is a salaried position at CompanyCam. Our starting salary is $48000 per year and is based on experience. Our average on target earnings (OTE) are around $67200. We also offer meaningful equity and other benefits.
CompanyCam is an equal-opportunity employer committed to respect inclusion and growth. We work hard take responsibility and support each other. Great ideas come from all backgrounds and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesnt align perfectly we encourage you to apply. What really matters to us is your potential your passion and your commitment to learning innovation and contributing meaningfully to our team.
For any accommodations or technical issues related to the online application or interview process please emailand well respond promptly. Please do not include any medical or health information in your message.
Note:Resumes sent to this email will not be reviewed or responded to. To be considered for a position you must apply directly through our careers page.
Required Experience:
Manager
Key Skills
About Company
The only app every contractor needs to track job progress and communicate with their crew. Get unlimited photo storage, checklists, and PDF photo reports.
