Customer Service Agent, Wave Planner

DSV - Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging re-packaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Lancaster Midpoint Dr

Division:Solutions
Job Posting Title: Customer Service Agent
Time Type: Full Time

The Customer Service Agent Admin has the basic responsibility for label control yard coordination and administrative functions in support of the entire outbound (Shipping and Picking) operation. The Admin is also responsible for communicating issues to the outbound supervisors in a timely manner. Must have Excel Experience and be computer literate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Label Control:

• Prepare distribute and reprint all labels for carton/pallet pickers daily in a fair and consistent manner. Maintain a clear consistent label flow to allow pickers the opportunity to perform in a safe accurate and productive manner without issue or hindrance. Track and document all labels given out.

Yard Coordination:

• Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis. Assist supervisor to ensure trailer is properly chocked and green light is active before trailers are moved or loading begins.

Administrative Functions:

• Complete computer data entry required for shipments. Issue seals to loaders. Verify accurate pertinent information (i.e. seal number trailer number store number etc.) in order to prepare Bills of Lading (BOLs) for all completed outbound loads. Schedule LTL carriers for pickup (site specific). Print work assignments for replenishment drivers. Document and file all outbound related paperwork in a neat and orderly fashion. Multitask and work with a high sense of urgency in the performance of all duties. Assist outbound supervisors with compiling and tracking downtime sheets as required. Provide service and adhere to professional etiquette when communicating with members of management peers customers and visitors.

Safety Sanitation Security:

• Maintain a clean neat and orderly work area. Assist in maintaining the security of the warehouse. Ensure all seals and sensitive documents are properly secured when not in use. Distribute and collect tools and equipment (i.e. RF guns bolt cutters etc.) to associates and report issues to outbound supervisors in a timely manner. Conduct operations in a manner which promotes safety. Conduct operations in accordance with OSHA and MSDS Standard

OTHER DUTIES

• Safe use of powered equipment RF scanners computers and printers.
• Follow company policies guidelines and ISO procedures
• Exposure to varied environmental conditions (heat cold dry humid light dark dusty etc.)
• Repeated heavy lifting over 25 pounds as needed
• Repetitive motion consisting of (but not limited to) walking climbing and carrying
• Repetitive stationary activities consisting of (but not limited to) standing sitting bending stretching stooping kneeling crouching squatting reaching pushing pulling holding and grasping
• Details may vary dependent on work function the duties are all inclusive as associates may be requested to assist in various areas of the operation as needed.
• Performs other duties as assigned.

• Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

• None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• • Must have a high school diploma or general education degree (GED).
  • 1-3 years experience working in inventory control or warehousing admin experience.

Certificates Licenses Registrations or Professional Designations

WORK ENVIRONMENT

While performing the duties of this job the employee rarely is exposed to fumes or airborne particles toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

For this position the expected base pay range is $24.00 $ . Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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