Sr. Risk Manager, Escalations
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are looking for a Sr. Risk Manager who can elevate and scale our Escalation this role you will bring strong judgment analytical depth and a builder mindset to help shape how Amazon detects and responds to escalations related to our safety and compliance controls.
You will investigate complex issues when needed but your greatest impact will come from creating mechanisms that make the team faster clearer and more consistent. You will define mental models for decision-making improve how information flows and partner with Product Tech and Science teams to automate manual steps. You will translate ambiguous customer signals into structured frameworks that the team can apply at scale.
This role is ideal for someone who enjoys diving deep into cases but is equally energized by stepping back and redesigning the system that processes them. You will influence global standards and practices for our compliance and safety controls collaborate with cross-functional partners and help build a high-performing team. If you want to design scalable processes modernize workflows with AI and shape how our safety and compliance teams mitigate and prevent defects this role offers a unique opportunity to lead meaningful change.
Key job responsibilities
- Build scalable mechanisms that improve quality speed and consistency for handling escalations.
- Partner with Product Tech and Science teams to identify automation opportunities integrate AI tools and streamline manual workflows.
- Lead or support complex investigations and escalations ensuring clear documentation and customer-obsessed recommendations.
- Analyze data to uncover patterns systemic issues or signals that require program-level action.
- Write clear narratives that explain risk root cause and recommended solutions to senior audiences.
- Identify long-term improvements to the risk management ecosystem and drive cross-functional alignment to implement them.
About the team
Our team protects customers by ensuring best-in-class safety and compliance controls through escalation management and defect reduction. We investigate anecdotes surfaced through company leadership media and other influential groups to identify and remediate systemic issues across our risk management mechanisms. We operate at the intersection of data customer experience and product risk. We value people who think clearly act with ownership and enjoy improving systems as much as solving individual cases.
- 6 years of compliance audit or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelors degree or equivalent
- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Masters degree or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
You will investigate complex issues when needed but your greatest impact will come from creating mechanisms that make the team faster clearer and more consistent. You will define mental models for decision-making improve how information flows and partner with Product Tech and Science teams to automate manual steps. You will translate ambiguous customer signals into structured frameworks that the team can apply at scale.
This role is ideal for someone who enjoys diving deep into cases but is equally energized by stepping back and redesigning the system that processes them. You will influence global standards and practices for our compliance and safety controls collaborate with cross-functional partners and help build a high-performing team. If you want to design scalable processes modernize workflows with AI and shape how our safety and compliance teams mitigate and prevent defects this role offers a unique opportunity to lead meaningful change.
Key job responsibilities
- Build scalable mechanisms that improve quality speed and consistency for handling escalations.
- Partner with Product Tech and Science teams to identify automation opportunities integrate AI tools and streamline manual workflows.
- Lead or support complex investigations and escalations ensuring clear documentation and customer-obsessed recommendations.
- Analyze data to uncover patterns systemic issues or signals that require program-level action.
- Write clear narratives that explain risk root cause and recommended solutions to senior audiences.
- Identify long-term improvements to the risk management ecosystem and drive cross-functional alignment to implement them.
About the team
Our team protects customers by ensuring best-in-class safety and compliance controls through escalation management and defect reduction. We investigate anecdotes surfaced through company leadership media and other influential groups to identify and remediate systemic issues across our risk management mechanisms. We operate at the intersection of data customer experience and product risk. We value people who think clearly act with ownership and enjoy improving systems as much as solving individual cases.
- 6 years of compliance audit or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelors degree or equivalent
- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Masters degree or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
About Company
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