Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are looking for a proactive and customer-focused Customer Service Representative inVaggerydto manage customer orders from receipt through delivery and act as a key liaison between Sales Customers and Finance.
Responsibilities
- Receive and process customer orders via email and phone
- Enter and manage orders in the ERP system including complex and export orders
- Check stock availability and confirm reliable delivery dates
- Communicate order status delays and changes to customers
- Manage delivery documentation (delivery notes CMR) and coordinate with carriers
- Maintain and update customer master data pricing discounts and documentation
- Support claims credit notes and customer inquiries
- Send technical documentation safety data sheets and catalogues
- Support onboarding and training of new Customer Service team members
Qualifications
- Secondary education required; Customer Service qualification preferred
- Experience in Customer Service and ERP systems is an advantage
- Strong Microsoft Office skills (Word Excel)
- Highly organized autonomous and customer-oriented
- Able to work under pressure in a fast-paced environment
- Team player flexible and open to change
Advanced proficiency in English and Swedish language (written & spoken)
#LI-EK2
Required Experience:
Unclear Seniority
Key Skills
About Company
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more
