AI Innovation Lead

Role Details

Location: Preferred San Francisco- hybrid schedule will consider remote

About Us

Crescendo is the first AInative contact center combining autotuning AI with multilingual human experts to deliver performanceguaranteed customer a category full of hype we stand apart by delivering measurable outcomes at speed and scale.

We dont just ship software. We deliver results guaranteed.

The Role

Were hiring multipleAI Innovation Leadsto help embed practical processlevel AI across Crescendo. These roles are handson builders and operators who turn AI capability into real business impact inside functions likeGTM Operations G&A Product and Corporate teams.

This role may sit in different parts of the organization depending on deployment and can be hired as eitherfulltime or contract.

Youll design and deploy miniassistants copilots reusable AI personas workflow automations and lightweight agents (e.g. Gemini Gems or equivalent) that integrate directly into how teams work every day.

Your mandate:move teams from experimenting with AI to operating with AI.

What Youll Do:

Build Process-Embedded AI

• Design and deploy miniassistants copilots reusable AI personas and workflow automations
• Build lightweight agents (e.g. Gemini Gems or equivalent) embedded into team workflows
• Translate manual or fragmented work into AIenabled execution
• Ensure solutions are reusable scalable and measurable

Identify HighLeverage Automation Opportunities

• Evaluate workflows for automation potential
• Reduce manual effort across planning reporting coordination and execution
• Improve speed consistency and quality through AIdriven workflows
• Help teams move from prompts to productionized usage

Translate AI Insight Into Execution

• Convert AI outputs into structured trackable workstreams
• Break initiatives into clear deliverables with owners and timelines
• Support adoption inside tools like Asana Jira CRM platforms or operational systems

Strengthen the Companys AI Operating Muscle

• Integrate AI into team planning and execution
• Increase visibility into cross-functional AI opportunities
• Build and scale repeatable AI workflows and standards
• Teach and train teams on the AI workflows and improvements you create to drive adoption
• Enable others to independently use AI effectively
• Help teams integrate AI into planning and execution rhythms

What Were Looking For:

• 26 years of experience in consulting business operations product ops GTM ops automation or similar roles
• Handson experience applying AI to real workflows (not just experimentation)
• Experience building assistants copilots reusable prompt systems or lightweight agents
• Strong ability to translate ambiguous opportunities into shipped solutions
• Comfort working across functions and navigating fastmoving environments
• Ownership mindset with bias toward action

Strong Signals (Nice to Have)

• Experience building Gemini Gems or similar agent workflows
• Experience inside highgrowth or AInative companies
• Familiarity with SaaS GTM or contact center operations
• Experience evaluating AI vendors and tooling ecosystems
• Experience supporting transformation initiatives inside teams
• MBA or strong business background (e.g. strategy operations consulting) is a plus
• Ability to work a weekly hybrid schedule in our San Francisco office

What Success Looks Like:

• Teams adopt assistants that meaningfully reduce manual work
• AI workflows move from experimentation to daily usage
• Highimpact automation opportunities are identified early and shipped quickly
• Functional teams operate faster with clearer execution leverage
• Crescendo builds durable reusable internal AI capabilities

Why Crescendo

• Performance-Guaranteed CX The only model with skin in the game.
• Category Leadership Were not joining the conversation. Were writing it.
• Velocity & Scale From mid-market agility to enterprise impact Crescendo moves fast and delivers faster.
• AI Superhumans Not one or the other the best of both working together.

Compensation Includes:

Compensation varies based on experience location and engagement type (fulltime vs contract) and may include:

• Base Salary: $150000 - $170000 (fulltime roles)
• Performance bonus eligibility(fulltime roles)
• Equity participation (fulltime roles)

Join us to define the future of customer experience in the AI era.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

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