Systems Administrator POS
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Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Fusion HCR is Hiring!
Position: POS Systems Support Technician (Simphony / Hospitality Systems)
Location: Onsite Las Vegas NV
Type: Direct Hire
Industry: Gaming & HospitalityPosition Overview
Fusion HCR is seeking a POS Systems Support Technician to support point-of-sale (POS) systems across a fast-paced gaming and hospitality environment.
This role is ideal for someone with hands-on experience supporting POS hardware and software especially within restaurants hotels or casino environments.
The focus of this role is day-to-day support troubleshooting device setup and system maintenance with an emphasis on platforms like Simphony (Oracle MICROS) or similar POS systems.Key Responsibilities
POS Systems Support (Hardware & Software)
Required Experience
Position: POS Systems Support Technician (Simphony / Hospitality Systems)
Location: Onsite Las Vegas NV
Type: Direct Hire
Industry: Gaming & HospitalityPosition Overview
Fusion HCR is seeking a POS Systems Support Technician to support point-of-sale (POS) systems across a fast-paced gaming and hospitality environment.
This role is ideal for someone with hands-on experience supporting POS hardware and software especially within restaurants hotels or casino environments.
The focus of this role is day-to-day support troubleshooting device setup and system maintenance with an emphasis on platforms like Simphony (Oracle MICROS) or similar POS systems.Key Responsibilities
POS Systems Support (Hardware & Software)
- Provide day-to-day support for POS systems including Oracle MICROS Simphony or similar platforms
- Troubleshoot POS terminals printers payment devices and peripherals
- Support software issues including transaction errors menu updates and system connectivity
- Install configure and replace POS hardware as needed
- Provide Tier 1 / Tier 2 support for restaurant bar and casino staff
- Assist with user access permissions and terminal configurations
- Support onboarding of new devices and locations
- Respond to on-site support requests in a timely manner
- Monitor POS system performance and escalate issues when needed
- Assist with software updates patches and system changes
- Ensure system uptime across a 24/7 operational environment
- Work with vendors and internal IT teams to resolve POS-related issues
- Support integrations with payment systems and back-end applications
- Maintain documentation for setups issues and resolutions
Required Experience
- Experience supporting POS systems (hardware and software)
- Experience in helpdesk desktop support or field support roles
- Strong troubleshooting skills across devices and applications
- Ability to work in fast-paced customer-facing environments
- Experience with POS platforms (Simphony MICROS Toast Aloha etc.)
- Hardware support (terminals receipt printers scanners payment devices)
- Basic networking knowledge (connectivity IP devices troubleshooting)
- Experience with user access and device configuration
- Experience with Simphony / Oracle MICROS environments
- Gaming casino or hospitality experience
- Exposure to Active Directory or endpoint management tools
- Must be able to pass a gaming background check
- Comfortable working onsite and supporting a 24/7 environment
- Ability to move between locations on property as needed
Required Experience:
Unclear Seniority
Key Skills
About Company
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