Sr. Service Specialist

Hialeah, FL - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:

Sr. Service Specialist will be main point of contact for Latin America and multi-national corporations providing timely and effective support on clients queries wire investigations issue resolution among other requests. Will work in a fast-paced environment with demanding priorities requiring strong organizational skills and great attention to detail. Working closely with internal teams to ensure seamless delivery of our products and services driving customer satisfaction.

Job Responsibilities:

Respond to client inquires via phone or email in a timely and professional manner.
Resolve client issues and concerns escalating complex cases to senior team members.
Conduct wire investigations and resolve client issues in a prompt and efficient manner.
Collaborate with internal teams (i.e. Operations Technical Support) to ensure seamless delivery of our products/services.
Develop and maintain strong relationships with client understanding and whenever possible anticipating their needs and preferences.
Participate in regular team meetings sharing best practices and feedback.
Identify and capitalize on opportunities to improve client satisfaction.

Required Qualifications:

1 Year of client service experience
Strong understanding of Latin America markets culture and business practices.
Strong communication interpersonal and problem-solving skills.
Work hours are normally 9:00am - 6:00pm EST Ask manger to discuss during interview. Honor US Holidays
Ability to work in a fast-paced environment prioritizing multiple tasks and deadlines.
Excellent time management organization and attention to details.
Proficiency in Microsoft Office
Strong analytical and critical thinking skills
Previous experience in customer service
Self-motivated self-starter and able to work unsupervised.
Ability to work under pressure in a team environment.
Ability to liaise with all levels of the firm and people with different experiences and backgrounds.

Desired Qualifications: (Additional skills considered a plus)

Excellent written and spoken English and Spanish Skills (native speaker or near-native fluency).
Portuguese language skills.
Knowledge of SharePoint and InfoPath.
Data analysis skills with ability to interpret and communicate data insights.
Understanding of regional differences and nuances
Ability to communicate effectively with people from diverse linguistic and cultural backgrounds
Experience with project management of process improvement initiatives

Other Skills:

Embraces diversity of thought culture and backgrounds to foster a culture of inclusion and respect.
Committed to maintaining a workplace where everyone feels valued respected and empowered to contribute.
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
Excels in working among diverse viewpoints to determine the best path forward.
Experience in connecting with a diverse set of clients to understand future business needs is a continuous learner.
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools technology and ways of working to better serve an evolving client base.
Believes in value of diversity so we can reflect connect and meet the diverse needs of our clients and employees around the world.

Shift:

1st shift (United States of America)

Hours Per Week:

Required Experience:

Senior IC

Job Description:At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.Being a Great Place to Work is core...

Job Description:

Job Responsibilities:

Respond to client inquires via phone or email in a timely and professional manner.
Resolve client issues and concerns escalating complex cases to senior team members.
Conduct wire investigations and resolve client issues in a prompt and efficient manner.
Collaborate with internal teams (i.e. Operations Technical Support) to ensure seamless delivery of our products/services.
Develop and maintain strong relationships with client understanding and whenever possible anticipating their needs and preferences.
Participate in regular team meetings sharing best practices and feedback.
Identify and capitalize on opportunities to improve client satisfaction.

Required Qualifications:

1 Year of client service experience
Strong understanding of Latin America markets culture and business practices.
Strong communication interpersonal and problem-solving skills.
Work hours are normally 9:00am - 6:00pm EST Ask manger to discuss during interview. Honor US Holidays
Ability to work in a fast-paced environment prioritizing multiple tasks and deadlines.
Excellent time management organization and attention to details.
Proficiency in Microsoft Office
Strong analytical and critical thinking skills
Previous experience in customer service
Self-motivated self-starter and able to work unsupervised.
Ability to work under pressure in a team environment.
Ability to liaise with all levels of the firm and people with different experiences and backgrounds.

Desired Qualifications: (Additional skills considered a plus)

Excellent written and spoken English and Spanish Skills (native speaker or near-native fluency).
Portuguese language skills.
Knowledge of SharePoint and InfoPath.
Data analysis skills with ability to interpret and communicate data insights.
Understanding of regional differences and nuances
Ability to communicate effectively with people from diverse linguistic and cultural backgrounds
Experience with project management of process improvement initiatives

Other Skills:

Embraces diversity of thought culture and backgrounds to foster a culture of inclusion and respect.
Committed to maintaining a workplace where everyone feels valued respected and empowered to contribute.
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
Excels in working among diverse viewpoints to determine the best path forward.
Experience in connecting with a diverse set of clients to understand future business needs is a continuous learner.
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools technology and ways of working to better serve an evolving client base.
Believes in value of diversity so we can reflect connect and meet the diverse needs of our clients and employees around the world.

Shift:

1st shift (United States of America)

Hours Per Week:

Required Experience:

Senior IC