Lead Customer Service Representative
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Job Location:
Breinigsville, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance Cold Room/Freezers -22degreesF/-6degrees C Office Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.) WarehouseJob Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.DESCRIPTION:
Join our team as a Lead Customer Service Representative at Thermo Fisher Scientific where youll contribute to our mission to make the world healthier cleaner and safer. As a key member of our customer service organization youll provide effective leadership in customer support while mentoring team members and contributing to continuous improvement initiatives. Youll handle complex customer inquiries manage escalations and coordinate between customers and cross-functional teams. Your role will be essential in maintaining our high standards of customer satisfaction while supporting our companys growth and innovation goals.
REQUIREMENTS:
4 years of customer service experience in a professional environment
Preferred Fields of Study: Business Administration Sciences or related field
Professional certifications in customer service or relevant field are beneficial
Proven leadership experience with ability to coach mentor and develop team members
Strong proficiency in ERP systems (SAP Oracle) and Microsoft Office Suite
Exceptional problem-solving abilities and attention to detail
Outstanding written and verbal communication skills
Experience in process improvement and implementing best practices
Ability to handle complex customer situations with diplomacy and professionalism
Strong organizational and time management skills
Demonstrated ability to work independently and as part of a team
Experience with customer relationship management (CRM) systems
Ability to work effectively in a metric-driven environment
Knowledge of quality management systems (ISO cGMP) preferred
Flexibility to adapt to changing business needs and priorities
Foreign language skills beneficial
Required Experience:
Unclear Seniority
Key Skills
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
