Program Manager, Project Services Planning and Scheduling
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Job Location:
Westerville, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY
The Program Manager will oversee the execution and successful delivery of project services and start-up activities by monitoring cross-functional processes to ensure accuracy and efficiency. This role involves coordinating efforts across various departments to achieve seamless service delivery. Specifically the Program Manager owns the creation and maintenance of Standard Work and Leader Standard Work for their workstream and will deploy governing metrics and targets to the coordination teams. The position requires providing focused direction and communication to align with the companys mission and vision.
RESPONSIBILITIES
- Set strategic direction to exceed revenue growth targets in all areas (with specific focus on project services start-ups and one-time services) by creating and maintaining Standard Work and Leader Standard Work for their workstream with governing metrics and visual management deployed to Supervisors and their teams
- Facilitate cross functional teams to ensure services are delivered as expected by the customer
- Identify root causes of broken processes and collaborate with others to implement fixes for the future.
- Collaboration with business owners to meet financial targets
- Develop programs within the Service Delivery business segment to maximize revenue growth.
- Review recommend and implement policies and resources toward growth and profitability
- Analyze continuous improvement opportunities within the Service Delivery segment and institute required changes to ensure maximum revenue productivity and profit
- Develop plan and implement processes to solve problems and improve performance.
- Monitor and Report Key Performance Indicators adjusting strategies as needed to ensure achievement of Vertiv Services operational goals
- Maintain customer service standards and handle escalated scheduling issues.
- Works on complex projects that may be large in scope
- Demonstrates strong comprehensive knowledge of concepts principles and technical capabilities to effectively execute a wide range of tasks and projects. Regularly contributes to the creation and refinement of policies and procedures
- Assist the Director Service Operations in the implementation of new processes/policies and systems
- Act as a backup to a Coordinator during Coordinator absence as necessary
- Other duties and special projects as assigned
QUALIFICATIONS
- Bachelors Degree in Business or equivalent experience.
- 3 - 5 years service experience
- Excellent written and oral communication skills.
- Demonstrated customer service resolution skills.
- Understanding of the Vertiv Services line of business and services
- Ability to work with minimum supervision.
- Highly detail oriented. Strong organizational skills are critical.
- Oracle experience.
- Problem solving skills.
- Ability to interact with all levels with the organization.
- Ability to handle multiple tasks and priorities.
- Working knowledge of Microsoft Office- Word Excel Access PowerPoint.
- Ability to learn document and train new processes.
- Other duties & special projects as required.
- Travel may be required.
Required Experience:
Manager
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
