International Frontline Technical Support Engineer

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International Frontline Technical Support Engineer (CORE)

Edenred Paytech / Swindon

Youll be joining a highperforming global Service Operations function that keeps our 24/7 financial platforms running smoothly. This role sits at the heart of our incident response and technical recovery capability working between core hours (MonFri 08:0018:00) to resolve complex issues drive rootcause analysis and ensure our clients experience seamless worldclass service.

This is a handson technically challenging position where youll lead from the front act as a subject matter expert and help shape the standards and knowledge of the wider team.

What youll do

• Own and resolve complex technical incidents focusing on rootcause identification to prevent recurrence.
• Act as a key SME during major incidents.
• Monitor systems proactively identifying risks or disruptions before they impact service.
• Support remote system failovers and data centre activities.
• Create maintain and validate runbooks and knowledge articles.
• Coach and mentor junior and shift engineers to uplift capability across the team.
• Review and approve system and configuration changes.
• Work closely with internal teams suppliers and corporate clients to ensure smooth service delivery.
• Escalate recurring issues to Problem Management and contribute to longterm solutions.

What success looks like

• Strong client feedback and internal stakeholder trust.
• High SLA adherence and effective ticket management.
• Consistent ownership accountability and professional communication.
• Proactive contributions to process improvements knowledge sharing and team development.
• Positive engagement with new technologies clients and ways of working.

What youll bring

Essential skills

• Demonstrable problemsolving ability with strong ownership.
• SQL experience (complex query writing) and/or strong Linux capability.
• Experience diagnosing or defining complex technical solutions.
• Proven client relationship management skills.
• Fluent English and excellent communication skills.

Desirable experience

• AppDynamics Jira/Service Desk Confluence OpsGenie.
• Java or Citrix exposure.
• Degree or equivalent in a technical/scientific discipline.

Who you are

Youre clientfocused detaildriven and motivated by solving problems at their root. You stay calm under pressure adapt quickly to changing priorities and bring a positive collaborative mindset. Youre someone colleagues naturally turn totrusted discreet and supportive. You enjoy coaching others sharing knowledge and helping the team grow stronger together.

Why join us

Youll play a pivotal role in a fastpaced financial environment where your expertise directly protects service stability for global clients. Youll work with modern technologies be part of a supportive and ambitious team and have the opportunity to influence how we evolve our Service Operations capability.

Apply now and Vibe with Us!