Product Support Specialist
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Job Location:
Chichester - UK
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures. Provide training ongoing in-services and customer education to assigned account(s). Provide feedback on product design to improve performance and customer satisfaction.
- Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the companys robotic arm applications associated equipment and instruments to insure ideal placement and precision.
- Use proprietary software to prepare pre-operative CT scans for use in conjunction with the companys RIO/ Robotic Arm Interactive Orthopedic System assists surgeon in preoperative implant planning implant sizing and positioning.
- Provide complete reports and associated metrics to management direct supervisor and companys regulatory department detailing case reviews services performed and recommendations for product documentation and methodology improvements Maintains and controls local MAKO consigned equipment instrument implant and disposables inventories processes sales orders and provides forecast input to District Sales Manager.
- Support company road-show demonstrations and Showsite visits to provide potential customers with opportunity to see product in use and appreciation of clinical value.
- Train physicians and hospital personnel including OR staff radiology and central sterile processing on the use of the RIO System accessories disposables and implants.
- Provide prompt and accurate complaint reports per the requirements of Makos quality system.
- Solve product problems for customers in an expeditious manner.
- Provide case coverage at unassigned accounts.
- Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons.
- Actively sell the clinical benefits of the products and build strong positive relationships with key surgeons and OR staff at targeted accounts.
- Collaborate with Sales Representatives and Marketing to increase public awareness.
- Obtain purchase orders for products consumed during surgical procedures and maintains and tracks consigned inventories of companys products.
Partner with other cross functional teams in selling the clinical benefits of the companys products drive continuous account growth and case volume.
Qualifications:
High School diploma. Prefer Bachelors Degree in business or a related technical field of study.
Demonstrated ability to apply office technology (e.g. ERP systems and Microsoft Access Excel and Word)
- Prefer 2 years experience in a sales and/or technical environment (medical pharmaceutical or healthcare industry)
- Demonstrated knowledge of customer service principles and processes
- Demonstrated knowledge of business administrative and clerical procedures and systems (e.g. word processing file management and record maintenance)
- Demonstrated problem solving and interpersonal communication skills
- Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications
Demonstrated detail orientation
Required Experience:
IC
Key Skills
About Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more
