Project Manager
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.
Founded in 2000 Kaseya has built a culture centered around innovation accountability and results. We are a high-growth high-performance organization that values individuals who are driven adaptable and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya success comes from embracing challenges moving with urgency and continuously raising the bar.
WHAT YOULL DO:
Join our professional services team implementing cutting-edge technology across our IT Complete solutions suite. Activities include meeting with customers to define and document business requirements translating requirements into a project plan allocating resources setting milestones driving progress and reporting effectively. The Associate Project Manager will communicate effectively with the customer to ensure efficient and successful delivery of the completed customers onboardings and implementation. If you are an overachiever passionate about customer experience who thrives in a fast-paced environment we want to speak with you.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Oversee resource schedules and coordinate updates to maximize productivity.
- Responsible for complex or high-value multi-product implementation projects.
- Follow up and participate in establishing practices templates policies tools and partnerships to expand and mature these capabilities for the organization
- Lead effective project discovery by thoroughly analyzing customer needs timelines and business requirements.
- Understand the context of the customer and align projects software tools and implementation to their requirements.
- Work hand by hand with implementation consultants product and support teams to move projects forward.
- Work creatively and analytically in a problem-solving environment demonstrating teamwork innovation and excellence
- Create and maintain documentation including business system and functional requirements process flows status reports and configuration worksheets.
- Own your projects and closely monitor each task and dependencies to deliver each project on time and within the required KPIs.
- Lead customers project plans and tasks assign effort assign hours monitor and report on key project KPIs to stakeholders internal and external.
- Complete projects and assignments on time and within budget while ensuring high levels of customer satisfaction.
- Achieve internal KPIs for utilization CSAT scope schedule quality and overrun.
- Initiate and maintain strong customer relationships and be a reliable and trusted adviser.
- Other duties as assigned
WHAT YOULL BRING
- Fluent in Dutch and English.
- Understanding of the Project Management Institute (PMI) framework or similar.
- Excellent organization communication customer relationship and time management skills
- Strong leadership diplomatic and motivational skills.
- Effective resource planning and risk management skills.
- Excellent communication interpersonal and writing skills
- Demonstrate sound judgment problem-solving and decision-making skills.
- Anticipate and understand the impact of decisions on the project and customer success.
- Self-motivated decisive and able to adapt to change and competing demands.
- Business Analyst skills
- Customer relationship management focus
REQUIRED EXPERIENCE:
- 2 years managing and delivering customer-facing projects
- 2 years of experience working with business stakeholders within a cross-functional matrix environment
- Strong background in Software Implementation
PREFERRED EXPERIENCE
- Project Management Certification: PMP CAPM Project or similar.
- Salesforce experience
- Bachelors degree or higher; minor or advanced degree in business/STEM or equivalent experience.
- Advanced Microsoft Excel skills like pivot tables reporting macros.
- Managerial experience in deploying software solutions a plus.
- Experience with emerging cloud hosting and web technologies.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
IC
Key Skills
About Company
Kaseya's IT Complete is an integrated and cost-effective platform to manage everything in IT and security.
