Microsoft Alliance Operations Lead Associate Director EY Global Delivery Services

The opportunity

The Microsoft Alliance Operations Lead will serve as the global operations owner for EYs strategic alliance with Microsoft responsible for designing governing and continuously improving the endtoend operations model that enables alliance growth at scale. This role combines strategic leadership and advisory responsibilities with handson operational oversight ensuring that partner programs tools financial processes reporting and compliance are executed with rigor transparency and business relevance. The role acts as a trusted partner to senior alliance leadership while also leading and mentoring alliance operations and Go-to-market teams.

Your key responsibilities

Alliance Operations Strategy & Leadership

• Own and evolve the Microsoft Alliance operations delivery model ensuring alignment with EYs global alliance strategy and growth priorities.
• Serve as a strategic advisor to senior Alliance and Markets leadership on operational enablement partner program optimization and risk management.
• Provide leadership oversight across alliance operations resources ensuring clarity of roles prioritization and delivery excellence

Operational Execution & Governance

• Oversee pipeline revenue and opportunity tracking for the Microsoft Alliance ensuring accuracy transparency and leadershipready insights.
• Govern processes for PAL CPOR Azure revenue attribution and other Microsoft metrics to ensure correct recognition and reporting.
• Establish operational controls documentation and auditready processes across alliance tools portals and workflows.

Insights Reporting & Decision Support

• Provide dashboarddriven insights on pipeline health revenue trends top deals GTM wins and program performance.
• Translate operational data into strategic narratives that support leadership decisionmaking.
• Identify operational bottlenecks and drive continuous improvement and automation initiatives.
• Build and foster strong partnerships with enabling functions such as Finance Reporting and Brand Marketing & Communications and initiate and drive crossfunctional initiatives with a clear focus on strategic outcomes.

Financial & Investment Enablement

• Partner with the Microsoft CoInvestment and Alliances Investment teams to manage incentives funding programs and MDFlike investments including compliance tracking and reimbursements.
• Support quarterly finance and legal reviews related to alliance investments and programs.

Stakeholder & CrossFunctional Collaboration

• Act as the primary operations interface for onshore Alliance leadership Microsoft stakeholders Finance Legal Risk and BMC teams.
• Support executivelevel internal and external alliance meetings through content development insights and operational readiness.
• Manage stakeholder expectations across geographies in a highly matrixed global environment.

Skills and attributes for success

• Deep experience in alliance operations partner programs or ecosystem enablement within large technology professional services or global consulting environments.
• Strong understanding of sales and pipeline concepts including opportunity life cycles forecasting and insights-based performance reporting.
• Demonstrated technology aptitude supported by relevant professional experience and/or academic exposure.
• Proven problemsolving capability including structured evaluation rootcause analysis and mitigation planning; strong analytical research and interpersonal skills with the ability to collaborate effectively across diverse teams.
• Ability to operate confidently at both strategic and execution levels balancing leadership advisory responsibilities with handson operational ownership.
• Advanced analytical and reporting capabilities with strong proficiency in Excel PowerPoint and Power BI; comfortable translating data into leadershipready insights.
• Excellent communication and organizational skills with demonstrated success influencing senior stakeholders across functions and geographies.
• Detailoriented and processdriven with a strong inclination to analyze and resolve complex operational and governance challenges.
• Experience driving process standardization governance frameworks and automation initiatives in complex global operating models.
• Strong service orientation with a consistent focus on quality responsiveness and stakeholder satisfaction.
• Selfmotivated proactive and resilient with the ability to manage multiple priorities effectively in a fastpaced environment.

To qualify for the role you must have

• A strong understanding of how alliance operations are designed and executed with handson experience owning and managing multiple components of an alliance operations portfolio at an organizational level.
• Experience working within a Global System Integrator (GSI) and/or Big Four firm with exposure to complex alliance operations partner programs incentives and investment mechanisms from leading technology partners ideally Microsoft.
• Proven ability to operationalize complex processes across reporting compliance governance and partner portals working effectively within matrixed global teams.
• Demonstrated capability to leverage program and operational knowledge to advise senior business leaders on maximizing outcomes managing risks and improving operational effectiveness.
• Strong stakeholder management and influencing skills with the ability to work across multilayered matrixed structures involving global partners and internal leadership.
• Confidence engaging with senior leadership at partner organizations including facilitation negotiation and executivelevel communication.
• Strong English communication skills at a professional and negotiation level with the ability to articulate complex concepts clearly and persuasively.
• A highenergy curious and collaborative mindset with the ability to motivate teams and contribute through a thoughtleadership approach.
• Working knowledge of Microsoft products platforms and technologies.
• Experience with continuous improvement and automation initiatives including process mapping documentation internal audit preparation and audit interactions.

Ideally you will also have

• Direct experience of working for Microsoft or in the Microsoft ecosystem relationship with a Technology Organization
• Ability to collaborate with senior onshore stakeholders excellent relationships and stakeholder management skills should have the ability to develop trusted business advisor relationships with onshore stakeholders.
• Should have experience with virtual work preferably across multiple geographies including cultural sensitivity with a global mindset.
• Good at problem solving should be capable of evaluation root cause analysis and mitigation good interpersonal skills analytical thinking and research capabilities comfortable interacting across multiple groups & working with various other teams towards the appropriate solution or resolution.

Technologies and Tools

• Excellent with MS Excel and PowerPoint Power Bi skills would be an added advantage.
• Good project management skills project budgets execution and tracking reviews strong time management skills including prioritizing organizing and tracking details and meeting a series of aggressive deadlines of multiple projects or assignments with varying completion dates.

What we look for

• Bachelors Degree preferably in Business Management Technology/Engineering or Finance
• Postgraduate preferably MBA (Business Finance)
• 15 years of total experience working in technology and professional services environments
• 10 years directly supporting relevant technologies alliances and partner programs
• Proven experience collaborating with diverse stakeholders (both internal and external) in a virtual environment across geographies.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We will introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: We will give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers to the complex issues facing our world today.

The exceptional EY experience. It is yours to build.