Risk Manager, RISC Escalations
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Regulatory Intelligence Safety and Compliance (RISC) teams charter is to protect Amazon customers from products that are illegal illegally marketed unsafe or otherwise prohibited by Amazon this role you will be part of our escalation team solving cross-functional high-visibility issues impacting our customers and business. You will coordinate across multiple verticals to not only mitigate immediate risks but also to identify and drive systemic improvements to scale our impact. This role combines fast-paced action with in-depth analysis and opportunities to think big.
Key job responsibilities
Manage end-to-end escalation lifecycle including intake deep dive issue resolution root cause analysis identification and implementation of preventative actions and summarizing outcomes.
Engage stakeholders (such as Legal Tech Ops etc) to collaborate on escalations and align on escalation frameworks.
Develop and implement key process governance mechanisms.
Analyze data to identify trends and actionable learnings across escalations in order to define and implement systemic program and technical solutions.
Present learnings and recommendations to senior leadership.
About the team
Here at Selling Partner Services we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups reaching 10000 employees in chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our DEI Ambassador Program. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.
- 4 years of compliance program management legal governance audit risk/loss prevention or equivalent experience
- Bachelors degree or equivalent
- Experience handling confidential information
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience in relevant industries such as law customer service investigations or project management
- 3 years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification or similar risk or compliance credentials
- Experience with SQL and Excel
- Experience working in risk fraud or compliance organizations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Manage end-to-end escalation lifecycle including intake deep dive issue resolution root cause analysis identification and implementation of preventative actions and summarizing outcomes.
Engage stakeholders (such as Legal Tech Ops etc) to collaborate on escalations and align on escalation frameworks.
Develop and implement key process governance mechanisms.
Analyze data to identify trends and actionable learnings across escalations in order to define and implement systemic program and technical solutions.
Present learnings and recommendations to senior leadership.
About the team
Here at Selling Partner Services we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups reaching 10000 employees in chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our DEI Ambassador Program. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.
- 4 years of compliance program management legal governance audit risk/loss prevention or equivalent experience
- Bachelors degree or equivalent
- Experience handling confidential information
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience in relevant industries such as law customer service investigations or project management
- 3 years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification or similar risk or compliance credentials
- Experience with SQL and Excel
- Experience working in risk fraud or compliance organizations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
About Company
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