Senior UX Copywriter
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Job Summary
Senior UX Copywriter
Location: Katowice - 2 days in office / 3 days remote
Let us introduce you the job offer by EY GDS Poland a member of the global integrated service delivery center network by EY.
The opportunity
Youll join our Design team at a moment where content design is recognised as essential but not yet established as a practice. This means real influence: youll help define how we work what standards we follow and how content integrates into our design and delivery process.
This is a hands-on strategic role. Youll craft content for complex banking products while building the foundations for how content design operates here. Youll work closely with UX designers product owners and developers and regularly engage with directors and senior stakeholders across the business.
While your initial focus is corporate banking the role sits within a broader innovation and experience design function - your approach and ways of working will extend to other projects and domains over time.
Your key responsibilities
Shape the content design practice:
- Establish content design processes standards and ways of working within the Design team
- Define and maintain voice and tone guidelines that work across products and platforms
- Introduce content-first thinking into design workflows and product development
- Build templates patterns and documentation that enable consistency at scale
Deliver content for complex products:
- Write clear purposeful content for digital banking journeys - from onboarding to transactions to servicing
- Translate complex financial products and regulatory requirements into language customers understand
- Create content that works across platforms: app web messaging notifications
- Ensure content is scannable actionable and contextually appropriate
Collaborate across the organisation:
- Partner with UX designers researchers product owners and developers throughout the design process
- Work with legal and compliance teams to balance clarity with regulatory accuracy
- Present content rationale and recommendations to directors and senior stakeholders
- Navigate corporate structures and build relationships across business units
Ensure quality and enable others:
- Review and quality-assure content across projects maintaining brand and accessibility standards
- Mentor designers. marketers and other team members on content principles and best practices
- Use customer feedback and performance metrics to continuously refine content
- Champion accessibility and inclusive design in all content decisions
Skills and attributes for success
Experience:
- 6 years of content design UX writing or equivalent experience
- Proven background in banking or financial services (required)
- Experience working within large complex organisations
- Track record of delivering content for regulated digital products
Skills:
- Ability to simplify complex information without losing accuracy or nuance
- Strong understanding of UX principles and how content supports user journeys
- Familiarity with design tools (Figma or similar) and content management systems
- Understanding of accessibility standards (WCAG) and inclusive content practices
- Excellent English - written and spoken (working language)
Mindset:
- Comfortable with ambiguity and building new ways of working
- Collaborative and able to influence without authority
- Skilled at explaining content decisions to non-content stakeholders
- Curious about emerging practices in content design and customer experience
- Able to balance strategic thinking with hands-on delivery
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations Argentina Hungary India the Philippines Poland Sri Lanka Mexico Spain and the United Kingdom and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.
- Continuous learning:Youll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you:Well provide the tools and flexibility so you can make a meaningful impact your way.
- Transformative leadership:Well give you the insights coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture:Youll be embraced for who you are and empowered to use your voice to help others find theirs.
About EY
EY Building a better working world
EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.
Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.
Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.
If you can demonstrate that you meet the criteria above please contact us as soon as possible.
The exceptional EY experience. Its yours to build.
In compliance with the requirements of the Whistleblower Protection Act our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.
Required Experience:
Senior IC
Key Skills
About Company
EY-Parthenon-Teams unterstützen CEOs bei der langfristigen Wertschöpfung von der Strategie bis zur Umsetzung. Erfahren Sie mehr.
