Customer Service Support Specialist

At ASSA ABLOY our mission is to make securely accessing the things in your life noticeably easier without being noticeable. Our global teams work together to create products and services that add everyday simplicity and convenience to our users lives. With the ability to control access to what they love the most were able to provide peace of mind through safety and visibility.

What you will be doing

• Provide guidance and support to customers within assigned territories and assist outside assigned territories as needed.
• Research and respond to inquiries related to pricing order status product availability and shipping details.
• Process Customer Complaint Forms (CCFs) and Return Goods Authorizations (RGAs) within 24 hours of receipt to ensure replacement product is shipped within five days.
• Resolve all Delivery Order Number (DON) inquiries related to customer orders in accordance with the fiveday resolution policy.
• Review and utilize customerspecific information as required.
• Exercise sound judgment to balance customer satisfaction with company policies and procedures.
• Continuously evaluate processes and identify opportunities for improvement to enhance customer experience as measured by Net Promoter Score (NPS).
• Ensure compliance with all corporate policies and departmental procedures.
• Utilize the Customer Relationship Management (CRM) system as applicable.
• Maintain current knowledge of products and participate in required product training and customer service development sessions.
• Collaborate with team members including order processors to reduce RGAs and credits caused by internal errors.
• Demonstrate high standards of professionalism at all times including adherence to the Code of Conduct.
• Perform additional duties as assigned.

What we are looking for

• Minimum of 5 years of customer service experience in a manufacturing environment or equivalent work experience; Bachelors degree preferred.
• Strong analytical and problemsolving skills with excellent attention to detail and a high level of accuracy.
• Exceptional interpersonal and communication skills.
• Excellent written communication skills including spelling and grammar due to a high volume of email and chat correspondence.
• Proven ability to deliver outstanding customer experience through consistent engagement subject matter expertise and operational excellence.
• Strong computer proficiency including Outlook Excel and Word; experience with JDE is a plus.
• Teamoriented professional who thrives in a fastpaced diverse environment while managing multiple applications simultaneously.

We review applications regularly so dont hesitate apply today!

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What we offer

We are passionate about providing amazing opportunities and benefits so that you can enjoy a lifelong career with us.

• Continuous professional development opportunities and an environment that fosters internal growth and mobility.
• Competitive compensation and benefits package which includes multiple healthcare options tuition reimbursementand matching 401k.
• Generous holiday schedule and paid time offto refresh and recharge.
• Employee pricing on our products and discount programs for travel entertainment and more!

We review applications regularly so dont hesitate apply today!

We are the ASSA ABLOY Group

Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.