Onsite & Test Cell Support Technician

Job Description

The Role:

General Motors is seeking a highly skilled Onsite & Test Cell Support Technician to provide handson technical assistance across both traditional enduser environments and missioncritical Test Cell operations. This role is focused on troubleshooting diagnosing and resolving complex hardware and system issues partnering closely with engineers calibration teams operators IT groups and thirdparty vendors to ensure maximum uptime and reliable test operations.

What Youll Do:

• Diagnose repair and replace PCs rugged/semirugged laptops peripherals printers plotters and engineering accessories.

• Resolve device and componentlevel failures (e.g. NVMe drives RAM motherboards screens keyboards).

• Execute device imaging configuration and data transfer using approved tools.

• Investigate recurring or complex issues and perform rootcause analysis.

• Troubleshoot issues affecting test cell workstations calibration laptops and diagnostic hardware.

• Support engineering software and calibration applications.

• Collaborate with Test Cell Operations to ensure reliability and limited downtime.

• Support Test Cell builds Windows Long Term Servicing Channel environments patching and security compliance.

• Partner with internal IT teams and external vendors for escalations.

• Manage ServiceNow tickets with accurate logging and asset tracking.

• Support onboarding/offboarding hardware prep refresh cycles and equipment lifecycle.

• Maintain a secure organized workspace aligned with GM safety and data policies.

Work Environment

• Onsite at GM facilities and Test Cell labs with occasional travel to local sites as needed.

• Standard business hours with occasional after-hours for critical testing.

• Frequent interaction with engineers operators IT and vendors.

Performance Metrics

• Ticket response and resolution times.

• Quality of troubleshooting and problem-solving.

• Customer satisfaction.

• Accuracy of documentation and asset management.

• Adherence to safety security and operational standards.

Your Skills & Abilities (Required Qualifications):

• Strong troubleshooting skills across PCs laptops peripherals and engineering hardware.

• A minimum of two (2) years of relevant experience is required; experience in lab test cell or engineering workstation environments is desirable but not mandatory.

• Ability to follow standardized procedures for imaging repair and asset handling.

• Strong communication and customer service skills.

• Ability to work independently and manage multiple tasks.

• Physical ability to lift and move equipment.

What Will Give You A Competitive Edge (Preferred Qualifications):

• Proficient in one or more of these operating systems: Windows 7 10 11 MAC Linux Ubuntu

• Strong understanding of client server hardware and software applications

• Experience with calibration/test cell workflows and diagnostic tools.

• Strong understanding of private networks

• Good understanding of LAN/WAN infrastructure and segmentation

#LI-SB3

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.