Principal Specialist IT ETRM Systems

The Principal Specialist - IT ETRM Systems is responsible for supporting the ION RightAngle application and related system customizations and integrations. The role requires strong systems support communication and organizational skills with a focus on customer service.

Essential Duties and Responsibilities:

Interact daily with end-users developers and managers to support and enhance RightAngle

Document issues and enhancements with the appropriate level of detail for the development team to resolve technical issues and build solutions

Field questions from end-users and assist with data issues

Create and maintain system functional design documents

Complete analysis testing and deployment for RightAngle system upgrades patches and custom code releases.

Follow defined change management procedures and internal guidelines

Availability to support after hours on business-critical situations and scheduled tasks

Contributes to the best practice library and mentors other team members

Must be able to work on multiple simultaneous tasks with limited supervision

Ensure requirements are being met in accordance with corporate compliance

Ensure proper communication at all levels of the organization

Education and/or Experience Knowledge Skills & Abilities:

To perform this job successfully an individual must satisfactorily perform each essential job duty. The requirements for this position are listed below:

Bachelors degree preferably in Information Technology Information Systems or related area

Excellent customer service interpersonal communication and team collaboration skills

10 years of experience in application support

Strong understanding of Physical (Oil NGLs Refined Products) & Financial commodities

A strong understanding of SQL and relational database concepts

Familiarity with SDLC processes such as Agile Waterfall etc.

Experience working with ticketing systems such as Remedy ServiceNow

Familiarity with front-to-back office system data flow in RightAngle including but not limited to Deal Capture Contract Management Lease Center Credit Risk Scheduling Inventory and Settlements

Ability to create complex pricing provisions and report views

Capable of testing business scenarios in RightAngle from deal capture to invoicing

Excellent analytical and problem-solving skills strong organizational skills attention to detail

Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high-quality standards

Required experience is commensurate with the selected job level:

• The Senior IT Specialist level requires a Bachelors degree or equivalent experience and 5-8 years of relevant job-related experience
• The Lead IT Specialist level requires a Bachelors degree or equivalent experience and 8 years of relevant job-related experience
• The Principal IT Specialist level requires a Bachelors degree or equivalent experience and 10 years of relevant job-related experience.

Preferred Qualifications:

Experience with ION RightAngle S20 is preferred

Previous experience in Oil & Gas industry is a plus

Advanced Excel skills & Intermediate skills in other MS Office applications

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Usually normal office working conditions.
• Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
• Occasional overnight travel may be required.

An equal opportunity employer/disability/vet

Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race color religion sex sexual orientation gender identity age national origin disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law.

The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

DISCLAIMER: The statements listed in this job posting which are subject to change are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel so classified.

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